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BUSMHR 3100 OSU Exam 2.
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BUSMHR 3100 OSU Exam 2.
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BUSMHR 3100 OSU Exam 2Intrinsic Motivation - ANS-Occurs when an individual is inspired by "the positive internal
feelings" that are generated by doing well.
extrinisic motivation - ANS-Results from the potential or actual receipt of external
rewards.
Content Theories - ANS-Identify internal factors as energizing employee motivation.
Process Theories - ANS-Internal factors and situational factors influence employee
motivation.
Theory X - ANS-A pessimistic view of employees. Says that they dislike work, must be
monitored and can be motivated only with rewards and punishment.
Theory Y - ANS-A modern and positive set of assumptions about employees. Says that
they are self-engaged, committed, responsible and creative.
Maslow's Hierarchy of Needs Theory - ANS-A motivation theory that suggests that
human needs fall into a hierarchy and that as each need is met, people become
motivated to meet the next-highest need in the pyramid.
Maslow's Hierarchy of Needs (Order) - ANS-1. Physiological (Most basic needs, entails
having enough food, air and water to survive)
2. Safety (Consists of the need to be safe from physical and psychological harm)
3. Love/Belonging (The desire to be loved and to love. Includes the needs for affection
and belonging)
4. Esteem (Need for reputation, prestige and recognition from others. Also includes
need for self-confidence and strength)
5. Self-Actualization (Desire for self-fulfillment- to become the best one is capable of
becoming)
McClelland's Theory of Needs - ANS-The three needs- achievement, affiliation, and
power- are the key drivers of employee behavior.
Cross-Functional Team - ANS-Teams are created with members from different
disciplines within an organization, such as finance, operations and R&D.
, Self-Actualization - ANS-Desire for self-fulfillment-to become the best one is capable of
becoming.
Herzberg's Motivation-Hygiene Theory - ANS-Proposes that job satisfaction and
dissatisfaction arise from two different sets of factors- satisfaction comes from
motivating factors and dissatisfaction from hygiene factors.
Hygiene Factors - ANS-Things like company policies, salary, interpersonal relationships
with supervisors and working conditions. Can move a person from a state of no
dissatisfaction to dissatisfaction
Motivating Factors - ANS-Things like achievement, recognition, characteristics of the
work, responsibility and advancement. Can move a person from no satisfaction to
satisfaction.
Role - ANS-A set of expected behaviors for a particular position.
Task Role - ANS-Roles that enable the work group to define, clarification and pursue a
common purpose.
Maintenance Role - ANS-Roles that foster supportive and constructive interpersonal
relationships.
Types of Maintenance Roles - ANS-Encouragers, harmonizers, and gatekeepers,
standard setters, commentators, followers.
Encouragers (Maintenance Roles) - ANS-Fosters group solidarity by accepting and
praising various points of view.
Harmonizer (Maintenance Roles) - ANS-Mediates conflict through reconciliation or
humor.
Compromiser (Maintenance Roles) - ANS-Helps resolve conflict by meeting others
halfway.
Gatekeeper (Maintenance Roles) - ANS-Encourages all group members to participate.
Standard Setter (Maintenance Roles) - ANS-Evaluates the quality of group processes.
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