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WGU KNOWLEDGE CENTER(Opens a new Window) Information Technology Management - C954.
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WGU KNOWLEDGE CENTER(Opens a newWindow) Information Technology
Management - C954
critical success factor (CSF) - ANS-Crucial steps companies perform to achieve their
goals and objectives and implement their strategies.
support value activities - ANS-Found along the top of the value chain and includes
business processes, such as firm infrastructure, human resource management,
technology development, and procurement that support the primary value activities
SWOT analysis - ANS-Strengths, Weakness, Opportunity, Threats
Porter's Five Forces Model - ANS-threat of substitute products or services, the threat of
established rivals, and the threat of new entrants.the bargaining power of suppliers and
the bargaining power of customers.
competitive advantage - ANS-A feature of a product or service that an organization's
customers place a greater value on than similar offerings from a competitor
Porter's three generic strategies - ANS-Generic business strategies that are neither
organization nor industry specific and can be applied to any business, product, or
service.
value chain analysis - ANS-Views a firm as a series of business processes that each
add value to the product or service.
primary value activities - ANS-Found at the bottom of the value chain, these include
business processes that acquire raw materials and manufacture, deliver, market, sell,
and provide after-sales services.
effectiveness MIS metric - ANS-Measures the impact MIS has on business processes
and activities including customer satisfaction, conversion rates, and sell-through
increases.
Efficiency MIS metrics - ANS-Measure the performance of MIS itself, such as
throughput, transaction speed, and system availability
, Supply Chain Design - ANS-The ability to view all areas up and down the supply chain
in real time.
supply chain planning systems - ANS-use advanced mathematical algorithms to
improve the flow and efficiency of the supply chain while reducing inventory
supply chain execution systems - ANS-ensure supply chain cohesion by automating the
different activities of the supply chain
Joint Application Development (JAD) - ANS-A session where employees meet,
sometimes for several days, to define or review the business requirements for the
system.
conversion - ANS-The process of transferring information from a legacy system to a
new system.
Systems Development Life Cycle (SDLC) - ANS-The overall process for developing
information systems from planning and analysis through implementation and
maintenance
SDLC planning phase - ANS-Involves establishing a high-level plan of the intended
project and determining project goals.
Analysis Phase of SDLC - ANS-Involves analyzing end-user business requirements and
refining project goals into defined functions and operations of the intended system
requirements definition document - ANS-prioritizes all of the business requirements by
order of importance to the company
Data Flow Diagram (DFD) - ANS-illustrates the movement of information between
external entities and the processes and data stores within the system
Design Phase (SDLC) - ANS-Involves describing the desired features and operations of
the system
Development Phase (SDLC) - ANS-Involves taking all of the detailed design documents
from the design phase and transforming them into the actual system
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