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HIT 217 Final Exam.
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Exam of 21 pages for the course EGR 217: Exam at EGR 217: Exam (HIT 217 Final Exam.)
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HIT 217 Final ExamWhich of the following impacts a customer's perception of quality?
a. the product or service
b. the manner in which the product or service is delivered
c. the timeliness of the product or service delivery
d. the environment in which the product or service is received
e. all of the above - ANS-e. All of the Above
Which of the following is NOT one of the 5 D's of health care quality?
a. Delay
b. Death
c. Disability
d. Dissatisfaction
e. Disease - ANS-a. Delay
Discomfort, as one of the 5 D's of health care quality, assesses quality by measuring
a. Mortality rates
b. Morbidity
c. Pain management
d. Satisfaction - ANS-c. Pain Management
Death, as one of the 5 D's of health care quality, assesses quality by measuring
a. Mortality rates
b. Morbidity
c. Pain management
d. Satisfaction - ANS-a. Mortality rates
Ignaz Semmelweis is known for his work on
a. Obstetric mortality rates
b. Combat hospital mortality rates
c. Anesthesia mortality rates
d. Coronary Artery Bypass Graft mortality rates - ANS-a. Obstetric mortality rates
,Florence Nightingale is known for her work on
a. Obstetric mortality rates
b. Combat hospital mortality rates
c. Anesthesia mortality rates
d. Coronary Artery Bypass Graft mortality rates - ANS-b. combat hospital mortality rate
Ernest Codman's End Result Hospital idea promoted various initiatives to improve
quality, which of the following ideas was NOT promoted by Codman?
a. Long term tracking of patient outcomes
b. Rigorous hand washing when moving between patients
c. Peer comparison of physician outcomes
d. Public release of performance information - ANS-b. Rigorous hand washing when
moving between patients
The production process built around the ideas of accountability, standardization and
authority is
a. Mass production
b. Mass customization
c. Cottage industry
d. Process improvement - ANS-a. Mass production
The production process with the highest cost and lowest quality was
a. Mass production
b. Mass customization
c. Cottage industry
d. Process improvement - ANS-c. Cottage Industry
The production process that produces unique, low cost and high quality products is
a. Mass production
b. Mass customization
c. Cottage industry
d. Process improvement - ANS-b. Mass customization
Process improvement is known for introducing
, a. accountability, standardization, and authority into production processes
b. systems to identify, eliminate, and avoid errors in production processes
c. consumer choice directly into production processes
d. rapid job completion into production processes - ANS-b. systems to identify,
eliminate, and avoid errors in production processes
Walter Shewhart is known for all of the below except:
a. differentiating natural and assignable variation
b. statistical process control
c. the PDCA cycle
d. quality circles - ANS-d. quality circles
Which of the following innovations is Walter Shewhart responsible for?
a. The seven deadly diseases that lead to poor quality
b. Quality circles
c. Statistical process control
d. The cause and effect diagram - ANS-c. Statistical process control
W. Edwards Deming is known for
a. emphasizing the need for continuous quality improvement, the seven deadly sins,
and 14 principles for quality improvement
b. emphasizing total quality management, quality circles, and cause and effect diagrams
c. differentiating natural and assignable cause variation, PDCA cycles, and statistical
process control
d. emphasizing zero defects, communication, and teamwork - ANS-a. emphasizing the
need for continuous quality improvement, the seven deadly sins, and 14 principles for
quality improvement
Kaoru Ishikawa is known for
a. statistical process control and the cause and effect diagram
b. the Plan-Do-Check-Act cycle and quality circles
c. quality circles and the cause and effect diagram
d. statistical process control and the Plan-Do-Check-Act cycle - ANS-c. quality circles
and the cause and effect diagram
Statistical process control aims at
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