3CX Academy Intermediate Certification Basic Exam 2024 Updated
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Course
3CX Academy Intermediate
Institution
3CX Academy Intermediate
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences? - CORRECT ANSWER-No
Certificates in PFX format are single files containing the certificate and the private key. -
CORRECT ANSWER-...
3CX Academy Intermediate Certification Basic Exam 2024 Updated User A from group A has "Show presence to group members" and "Can See group members" checked, User B from group B has the same. Can they see each others presences? - CORRECT ANSWER -No Certificates in PFX format are single files containing the certificate and the private key. - CORRECT ANSWER -True Is there a way to add a company phonebook contact from the 3CX client - CORRECT ANSWER -Yes You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three extensions are added as members of this Ring Group (in order A, B, and C). Let's assume that extension B is engaged in a call. Extension A and C are available. A new call comes into this Ring Group. If extension A does not answer the call after the configured "Ring Time" the call will be forwarded to the "Destination if no answer" - CORRECT ANSWER -False The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it receives. - CORRECT ANSWER -True In general, calls from a Queue to an IP phone will never leave a missed call notification. - CORRECT ANSWER -True On an existing 3CX installation, if you want to change the public FQDN but keep the same license key, you must take a backup with all options except "Include License Key & FQDN," release the FQDN from the license key, reinstall 3CX, restore the backup and enter the new FQDN with the old license key. - CORRECT ANSWER -True When custom prompts are used during the announcement of the Digital Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. - CORRECT ANSWER -False Can a range of dates be defined as a Holiday? - CORRECT ANSWER -Yes All extensions are added to the "DEFAULT" group (which can be renamed) upon creation. - CORRECT ANSWER -True STUN is a method enabling deskphones to discover their public IP address and port mapping of their internal SIP port. - CORRECT ANSWER -True In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14 backup -> finish the V15 installation. - CORRECT ANSWER -True Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition" license. Can extension 100, by any means, only log out from Queue A as an active agent but not from Queue B? - CORRECT ANSWER -No The default backup folder set during the installation in Windows is C:\ProgramData \3CX\Instance1 \Data \Backups \. If you uninstall 3CX, is this folder deleted without warning along with all its contents? - CORRECT ANSWER -Yes An extension is part of a ring group. This extension has switched its profile to DnD and has been configured to redirect all calls to the extension, to voice mail. Will all calls to the ring group also be redirected to the voicemail of the user? - CORRECT ANSWER -
False (No) If you choose to use your own public FQDN during the 3CX installation, can you use a wildcard certificate, if it covers the FQDN you want to use? - CORRECT ANSWER -Yes As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at the remote location where the SBC is located nor on the firewall in front of 3CX. - CORRECT ANSWER -True Chat messages across the users of a group can be blocked by unticking the right "Can Chat with group members." - CORRECT ANSWER -False Voice mailbox greetings can be different based on the user's profile status. - CORRECT ANSWER -True A caller connected to a Digital Receptionist can directly dial the extension number of a user and will directly be transferred to that extension. - CORRECT ANSWER -True When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user must enter the Extension Number and voicemail PIN. - CORRECT ANSWER -True Every extension in 3CX can have its own personal web meeting URL. - CORRECT ANSWER -False The order of added extensions in a Ring Group does not matter regardless which "Ring Strategy" is used by the Ring Group. - CORRECT ANSWER -False The amount of Polling Strategies for Queues depends on the license key activated in 3CX. - CORRECT ANSWER -True An extension can only be part of one group at a time. - CORRECT ANSWER -False
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