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GEB Part 4 Quiz.
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Exam of 3 pages for the course Texas Government 2306 Unit 1 Exam Study Guide. at Texas Government 2306 Unit 1 Exam Study Guide. (GEB Part 4 Quiz.)
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GEB Part 4 QuizWhat are the two kinds of customers? - ANS-External and internal
External customers - ANS-Buy goods and services produced by the organization.
Internal Customers - ANS-Manage or receive work from other employees as a part of
the supply chain to the external customer.
E.g. your boss and coworkers who receive your work.
How to treat your manager like your most valued customer? - ANS-Maximize the
customer experience
Developing an understanding of their top priority results, obstacles to success and
consequences of failure.
6 Steps to Recovery - ANS-1. Acknowledge and apologize for your failure.
2. Analyze what happened.
3. Summarize lessons learned.
4. Make a detailed action plan to correct the failing.
5. Set up frequent progress reports.
6. Set up a closure meeting.
What questions will show how your success or failure affect the company? - ANS-What
are the high-level missions of the organization?
Why do external customers buy from the organization vs. competitors?
How does the organization make money?
5 Tips on Being a Good Mentee - ANS-1. Don't make the mistake of making the
mentoring all about helping you.
2. Never get defensive. Listen, take notes, and make plans to revisit their criticism after
taking the agreed-upon actions to improve.
3. Have a mix of scheduled and unscheduled meetings.
4. If the mentoring relationship is progressing well, ask for opportunities you would not
otherwise have to gain exposure to situations and people.
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