1. Operations managers are responsible for assessing consumer wants and needs and selling and promoting the
organization's goods or services.
True False
2. Often, the collective success or failure of companies' operations functions will impact the ability of a nation
to compete with other nations.
True False
3. Companies are either producing goods or delivering services. This means that only one of the two types of
operations management strategies are used.
True False
4. Operations, marketing, and finance function independently of each other in most organizations.
True False
5. The greater the degree of customer involvement, the more challenging the design and management of
operations.
True False
6. Goods producing organizations are not involved in service activities.
True False
7. Service operations require additional inventory because of the unpredictability of consumer demand.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods or services.
True False
,9. The use of models will guarantee the best possible decisions.
True False
10. People who work in the field of operations should have skills that include both knowledge and people
skills.
True False
11. Assembly lines achieved productivity but at the expense of standard of living.
True False
12. The operations manager has primary responsibility for making operations system design decisions, such as
system capacity and location of facilities.
True False
13. The word "technology" is used only to refer to "information technology".
True False
14. ‘Value added' by definition is always a positive number since 'added' implies increases.
True False
15. Service often requires greater labor content, whereas manufacturing is more capital intensive.
True False
16. Measurement of productivity in service is more straightforward than in manufacturing since it is not
necessary to take into account the cost of materials.
True False
17. Special-purpose technology is a common way of offering increased customization in manufacturing or
services without taking on additional labor costs.
True False
, 18. One concern in the design of production systems is the degree of standardization.
True False
19. Most people encounter operations only in profit-making organizations.
True False
20. Service involves a much higher degree of customer contact than manufacturing.
True False
21. A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole
is greater than the sum of its individual parts.
True False
22. The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels
of management.
True False
23. Operations managers, who usually use quantitative approaches, are not really concerned with ethical
decision-making.
True False
24. The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger
framework.
True False
25. Managers should most often rely on quantitative techniques for important decisions since quantitative
approaches result in more accurate decisions.
True False
26. Many operations management decisions can be described as tradeoffs.
True False
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