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Exam (elaborations)

Starbucks Barista Certification Exam Practice Questions and Answers

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Starbucks Barista Certification Exam Practice Questions and Answers What is the Starbucks Experience? the exceptional customer service we create everyday in our stores what is the "third place"? our store; supposed to be the relaxing place outside of home. What is the Starbucks logo? ...

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  • June 7, 2024
  • 5
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers
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Starbucks Barista Certification Exam Practice
Questions and Answers
What is the Starbucks Experience?
the exceptional customer service we create everyday in our stores


what is the "third place"?
our store; supposed to be the relaxing place outside of home.


What is the Starbucks logo?
Siren


Why are we a "different kind of company"?
we create connections with customers, lead with heart, nurture with soul, create trust


Starbucks Coffee Categories
Core, seasonal favorites, starbucks reserve, VIA ready brew, verismo system, keurig k cups, aged
coffees, decaffeinated


Customer Service Vision and Pillars
Vision: goal we want to achieve
Pillars: how we want to do it
anticipate, connect, personalize, own


"LATTE"
Listen and ask questions
Apologize
Take Action
Thank
Ensure Satisfaction


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