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AT&T Final Assessment Test Questions and Answers
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AT&T Final Assessment Test Questions and Answers
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AT&T Final Assessment Test Exam Questions with Correct AnswersWhich of the following self-service options allows CRU and Small Business customers with a FAN to check their unbilled usage detail? - Answer-Services
Which of the following are examples of Be Responsive and Deliver? - Answer-We are attentive to customers and recognize that their time is precious. Make every effort to resolve issues within the customer's timeline. If we can not, we explain why and set more reasonable deadlines.
Whenever appropriate, we provide our customers with updates on resolving their issues.
Which of the following terms refers to the valid street address that must reside within the
market of activation? - Answer-Place of Primary Use Address
Susan calls in to verify when her billing cycle ends because she is concerned about exceeding the package minutes included in her plan. You should provide her with her bill cycle information and provide the customers with the Self- service options to verify her usage in the future. - Answer-True. This is correct. Customers generally make inquiries regarding their bill cycle date when they are concerned about having exceeded
the package minutes included in their price plan for a given. Please provide these customers with the Self service option information for future inquiries.
The $109.99 AT&T FamilyTalk plan includes - Answer-2100 Shared Anytime Minutes Unlimited Nights and Weekends Unlimited Mobile to Mobile . The $109.99 AT&T FamilyTalk plan bills $0.35 for Additional Minutes.
Customer's with the A-list for Business feature must have access and permissions to Premier On-line Care (POC) to create and manage call lists. - Answer-True.
This is correct. Customers must have access and permissions to Premier On-line Care (POC) to create and manage call lists.
With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto Rico, and U.S. Virgin Islands with no roaming charges for calls originating in these areas. - Answer-This is correct.
With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto Rico, and U.S. Virgin Islands with no roaming charges for calls originating in these areas. AT&T Family Talk plans are nationwide rate plans that allow two to five users to share the included minutes on group plans. - Answer-True
Which of the following distinct groups are permitted to use Premier? - Answer-. Billing Account Number Administrators (BAN Admin), Nationally Contracted & Government (CRU), Small Business Contracted (CRU), and Telecom Managers (TMs) are some of the distinct groups who are permitted to use Premier.
Premier Online Store (POS) is a customized self-service Web site where AT&T business customers can shop 24x7 and purchase company-approved devices, plans, accessories, and features at competitive rates. - Answer-True.
This is correct. Premier Online Store (POS) is a customized self-service Web site where
AT&T business customers can shop 24x7 and purchase company-approved devices, plans, accessories, and features at competitive rates.
Craig has a billing cycle date of the 15th. He receives his June invoice which includes monthly recurring charges from May 16 to June 15. This is an example of Arrears Billing. - Answer-True.
This is an example of Arrears Billing. The customer is billed one month in arrears for MRCs.
Which of the following transactions would result in a customer receiving a monthly bill with prorated charges? - Answer-Changing a primary on a FamilyTalk mid-cycle from one CTN to another CTN. New Activations - Customer activates a line of service on Sep.10, the bill cycle end date is Sep. 15. Bill Cycle Change- The customer's bill cycle ends on the 15th. Sep. 1st, he calls to change his bill cycle to end the 18th.
Sarah received her invoice reflecting total charges for wireless line 707-208-2688 of $125.33. Which of the following should you advise Sarah contributed to the total charges? - Answer-Credits, Adjustments, & Other Charges - $2.34
FamilyTalk Plan - $60.00
Government Fees and Taxes - $4.17
Roadside Assistance - $2.99
If a customer's credit card or bank card for AutoPay has expired or is within two months of expiring, AT&T will put a tagline on the customers invoice when AutoPay is about to expire. - Answer-True.
This is correct. If a customer's credit card or bank card for AutoPay has expired or is within two months of expiring, AT&T will put a tagline on the customers invoice when AutoPay is about to expire.
BMCC representatives should assist a Combined Bill customer with the following inquiries - Answer-Troubleshoot device and features Change wireless features/data plans
Change rate plans.
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