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ServiceNow ITSM Module 1
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ServiceNow ITSM Module 1
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ServiceNow ITSM Module 1ATF - ANS-Automated Testing Framework
Examples of Quality Attributes are: - ANS-Accessibility, maintainability, configurability,
reusability, sustainability, testability, upgradability, security, stability, transparency,
integrity, recoverability, responsiveness, and understandability.
ITSM - ANS-IT Service Management
ITSM fits in the __________ business area - ANS-IT
Process Workshops - ANS-High-level discussions about XXX best practices, IDing
current XXXs, XXX areas of improvement, a review of how these XXXs are supported
by the SN applications, and alignment of customer workflows to SN best practices.
Qualities of the Nonstop Cloud layer of the SN System of Action: - ANS-Multi-Instance,
Secure & Compliant, and Scalable
Requirements Workshop inputs are: - ANS-Questionnaires, XXX from stakeholders,
existing process documentation, and current metrics.
Requirements Workshop outputs include: - ANS-Draft stories, inputs for story creation,
and tailored process definitions & flows
Requirements Workshop session objecives are: - ANS-Identify current challenges,
review process best practices, determine to-be processes, and explore high-level
requirements.
Requirements Workshops - ANS-Process and Technical Workshops can be combined
as XXX workshops with an emphasis on aligning customer processes with platform
capabilities.
Roadmap Workshop - ANS-Answers questions such as "Where would we like to be?",
"Where do we start?", and "How do we get there?"
Roadmap Workshop - ANS-Creates an actionable XXX that guides the transition to SN
applications
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