MNB 1601 NEWEST UPDATE COMPREHENSIVE
QUESTIONS AND CORRECT ANSWERS GET ALL
RIGHT [STUDY GUIDE] GRADE A+
Which one of the following represents an input for an airline which makes
transformation possible?
Pilots and cabin crew
Which one of the following represents an input for an airline which is
transformed?
Passengers
Which one of the following represents an output for an airline?
Passengers at new destinations
Primary Benefits
Monetary benefits like pay, pension and share options
Secondary Benefits
Non-monetary benefits like leave allowance, flexible working conditions, input channels,
innovation, recognition and well-being policies
Training and Development
The availability of function-related development initiatives and programmes; How the
employer helps you to grow in your role
Career Development
Includes long-term career-path development, talent management, succession planning
and performance management
Company Culture and Diversity
The combined efforts of the employer to establish a strong company culture, i.e. social
and networking opportunities, diversity initiatives, CSR programmes and employee input
Human Resource Planning
Process of using an organisation's goals and strategy to forecast the organisation's
human resource needs in terms of finding, developing and keeping qualified human
resources
Job Analysis
Process by which management systematically investigates the tasks, duties and
responsibilities of a job within an organisation
Job Description
A written description of the basic tasks, duties, and responsibilities required of an
employee holding a particular job
Job Specification
A description of the qualifications necessary for a specific job, in terms of education,
experience, and personal and physical characteristics
Human Resource Forecasting
Purpose is to balance the human resources supply and the human resources demand
Human Resource Plan
,Provides concrete guidelines and steps that indicate how business short, medium and
long term human resources requirements can be provided for.
Recruiting
Purpose is to ensure that a sufficient number of competent applicants apply for the
various jobs in the business as and when required
Internal Recruiting
Fill vacant positions with existing staff members, except jobs on the lowest levels
External Recruiting
Attracting job applicants from outside the organization using Employment and
Recruitment Agencies, Referrals, Professional Bodies, Educational Institutions, Social
Media and the Internet
Talent Selection
Process of determining which individuals are best suited to fill positions in the
organisation, taking into account individual differences, the requirements of the job, and
the organisation's internal and external environments.
Intensive Assessment
Involves Psychological Testing and Diagnostic Interviewing
Psychological Testing
Unbiased measurement of applicant's personality, abilities & management skills
Diagnostic Interviewing
Used to obtain information that was not highlighted in the tests or application form
On-boarding
Also known as Induction, Orientation or Socialisation; Process of introducing an
employee to organisation and make them familiar with the details and requirements of
the position
Off-boarding
The processes used when an employee leaves for any reason including resignation,
retirement, and termination
Job Rotation
A job enrichment strategy that involves moving employees from one job to another
Job Shadowing
Allows employee to learn about different jobs in organisation and gain comprehensive
and practical knowledge about job by walking through the work day as a shadow to a
competent worker
Job instruction training (JIT)
Series of steps that supervisors follow when training their employees - Preparation,
Presentation, Performance try-out and Follow-up
Direct compensation
Pay that is received by an employee, including base pay, differential pay, and incentive
pay
Indirect compensation
Benefits received from membership to organization (fringe benefits) - linked to
hierarchical level of employee
Reward
Recognition of good work performance
Motivation
,Forces within a person that affect his direction, intensity and persistence of behaviour
that is within control of a person
Which one of the following represents the transformation process of an airline?
Change of location of passengers
Airports such as OR Tambo International must be able to deal with a short
waiting tolerance as passengers experience most value-adding activities first-
hand. Passengers should be able to collect baggage from terminals in a
reasonable time period. This refers to the _____________ of output.
visibility
Which one of the following is a characteristic of a service produced by a service
provider such as OR Tambo International?
Labour intensive
South Africa Airways (SAA) strives for low variability in respect of times of
scheduled departures to various destinations. Lower variability is the positive
result of doing things _________________ .
right every time
The inputs-process-output elements of the value chain is also known as the
_____________ .
transformation model
Identify the correct operational process used by BMW, a motor vehicle
manufacturer.
Mass process
The different processes required to manufacture the new Toyota Prius are
arranged in consecutive order and the layout is adapted to the Prius. This is
known as the ____________________ layout.
product
Financial bonuses, such as the one offered to Derby employees for teamwork and
productivity, is an example of which kind of compensation?
Rewards
The Marketing Director was of the view that Derby should be moving towards a
plan to introduce a system of employee empowerment. This plan is a recognised
employee motivational strategy. Which one of the following options is also an
employee motivational strategy that Derby could use?
Job design
To facilitate employee involvement, Derby may make use of _____________ which
represent work groups that take over the responsibility from management for
solving quality problems.
quality circles
Most modern approaches to work motivation are based on process theories. In
this regard, intention plays a key role in motivated behaviour. Which one of the
following options is the most common form of intention in the work place?
Goals
Zanele is the personal assistant of the Director of Ntseli Mining Incorporated. She
has been feeling demotivated as she has recently learned that other staff
members, with smaller workloads than her own, are receiving the same resources
and rewards that are allocated to her. Zanele feels that this allocation is unfair
, given her current workload. Which component of organisational justice is
described here?
Distributive justice
Arabang, the Director of Ntseli Mining Incorporated, realises that Zanele is feeling
demotivated. In order to improve her motivation, he decides to not only increase
her salary to accurately reflect the work she does for him, but also to provide her
with a new title: Executive Administrative Officer. This is an example of which
factor of Herzberg's two-factor theory?
Hygiene factor
According to which method are jobs compared according to the demands they
make on the employee?
Factor-comparison
A successful Human Resource (HR) manager will attempt to obtain as much value
as possible from development programmes. Which one of the following
statements is correct regarding the value to be gained from development
programmes?
The HR manager undertakes follow-up studies to determine if the training programmes
have had the desired effect.
Mareth is the owner of a very artistic clothing line and is passionate about
developing her staff. She has developed an intensive training and development
program for all her employees which consists of away-from-the-job training and
development. If the goal of the method being used is to analyse interpersonal
problems and to develop human relations skills, which method has she chosen?
Role playing
Catherine is the human resource manager at Sparta Training Academy. She is
compiling a document which details the knowledge, skills and abilities relevant to
one of the positions opening up in the academy. With which component of human
resource planning is Catherine busy?
Job specification
Heineken's new strategy, Brewing a Better Future, primarily focusses on
sustainability by looking to reduce its water usage and CO2 footprint. Which
principle of the marketing concept is addressed by focussing on sustainability
and the environment?
The principle of social responsibility
Heineken and SABMiller recently joined forces with three other beer giants to
promote beer's versatility. This is an obvious attempt by the major beer
producers in the world to grow generic beer consumption (primary demand) in
the face of new competitive products. If the satisfaction of consumer needs and
demands is ignored this can have serious financial implications for the
enterprise. This is known as which principle of the marketing concept?
The principle of consumer orientation
The four marketing variables, known as the marketing mix, combine to form the
market offering. Decisions about the use of the four Ps result in the marketing
_____________ which is directed at specific consumers in a specific environment.
strategy
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller MEGAMINDS. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.49. You're not tied to anything after your purchase.
