Which slack channel should I contact if a user calls in asking about managing
deduplication settings for all contacts in their organization?
a. #quni_integrations
b. #integrations-team
c. #quni_xmdirectory
d. #xm-directory
e. #quni-gurus
c
An organization collects data about a future interaction to understand the
potential reaction to the interaction. What kind of information is being collected?
a. experience expectations
b. ad-hoc diagnostics
c. relationship attitudes
d. choice preferences
a
Can I upload translations of multiple languages into my survey at once?
a. Yes, you can upload every question in every language using the translation
overview.
b. Yes, you can upload every question in every language by translating the
survey in the library.
c. No, but you can upload evert question for one language using the translation
overview.
d. No, but you have to go through every question for every language and type in
your translation.
a
What is the best way to set up a quota to automatically stop the survey from
collecting responses after the limit is met?
a. Set the quota action to prevent all new survey sessions.
b. Use the quota API to do this.
c. Set the quota action to End Current Survey.
d. Use display logic so questions only show when "quota has been met"
a
An organization that is consistently collecting and acting on feedback data to
nurture and environment of continuous improvement. Which component of the
XM Operating Framework is this company trying to strengthen?
a. Technology
b. Culture
c. Competency
d. Execution
, b
Which of the following is an example of Experience Data (X Data)?
a. Loyalty status
b. Mobile number
c. Region
d. Overall satisfaction
d
Which of these is NOT a key component of the XM Operating Framework?
a. Culture
b. Proficiency
c. Competency
d. Technology
b
____ is a discipline that is used to deliver improved experiences to different
stakeholders across an organization to gain competitive advantage.
a. employee management
b. culture management
c. customer management
d. experience management (XM)
d
What is an example of a positive insight organizations can gain from Experience
Management?
a. An organization makes a change after it is suggested by customer.
b. An organization becomes aware of a strength that they were not aware of an
capitalizes on it.
c. An organization adds new resources that will be beneficial.
d. All of the above.
d
A(n) _____ is a moment of truth that affects the human components of your
business.
a. Experience
b. Gap
c. Insight
d. Opportunity
a
Which of the following is an example of Operational Data (O-Data)?
a. Customer ID
b. Satisfaction Rating
c. Net Promoter Score (NPS)
d. Employee Engagement
a
True or False: Product satisfaction is an example of O Data
False
Which of the following is true regarding Results Dashboard page filters?
a. The changes you make only apply to specific widgets on that page.
b. The changes you make only apply to several pages in the dashboard, but not
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