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SOLUTION MANUAL FOR BUSINESS ETHICS BEST PRACTICES FOR DESIGNING AND MANAGING ETHICAL ORGANIZATION 3RD EDITION BY DENNIS COLLINS, PATRICIA KANASHIRO$24.99
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,SOLUTION MANUAL FOR BUSINESS ETHICS BEST PRACTICES
FOR DESIGNING AND MANAGING ETHICAL ORGANIZATION
3RD EDITION BY DENNIS COLLINS, PATRICIA KANASHIRO
Chapter 1: Unethical Behaviors in Organizations and Human Nature
Chapter 1 LEARNING OBJECTIVES AND END OF CHAPTER QUESTIONS
After reading this chapter, you should be able to
1.1. Identify common types of unethical behaviors in the workplace.
End of Chapter Question 1: What are the most common types of unethical
behaviors in organizations?
1.2. Describe how unethical behaviors can be very costly to organizations.
End of Chapter Question 2: How do unethical behaviors increase organizational
costs?
1.3. Explain the competitive advantages of creating and maintaining an ethical
organization.
End of Chapter Question 3: What are the competitive advantages of creating and
sustaining an ethical organization?
1.4. Describe different theories of human nature as related to ethics at an
individual’s time of birth.
End of Chapter Question 4: What are the four beliefs about human nature as
related to ethics at the time of birth?
1.5. Explain the stages of moral development.
End of Chapter Question 5: What are the six stages of moral development?
1.6. Discuss why good people occasionally behave unethically.
End of Chapter Question 6: Why do good people occasionally behave
unethically?
,CHAPTER 1 OVERVIEW
Businesses significantly improve the quality of life by providing goods and services that fulfill
consumer needs. Service to others, one of the most admirable ethical standards, is at the heart of
business operations. Providing goods and services is just one ethical aspect of organizational
operations. Doing business also involves a network of human interactions—employees,
customers, suppliers, other organizations, and government. Some of these people may have high
ethical standards, some may not. Federal, state, and local governments, along with regulatory
agencies, create new rules and regulations to ensure that stakeholders are treated appropriately.
This chapter discusses why appropriately managing ethics is essential for every
organization. The prevalence and costs of unethical behaviors at work can be substantial. In
addition, appropriately managing ethics provides ethical organizations with many competitive
advantages. Despite these competitive advantages, however, unethical behaviors continue to
occur because every person is morally imperfect. The chapter reviews different theories of
human nature and Kohlberg’s six stages of moral development, and explores why good people
occasionally behave unethically.
CHAPTER 1 LECTURE OUTLINE
Suggested Time: 2 to 3 hours of class time is recommended to present this chapter.
I. Chapter Question 1: What are the most common types of unethical behaviors in
organizations?
Daily Occurrence of Ethical Issues
Extent of Unethical Behaviors
Profession and Industry Issues
Operation Areas
II. Chapter Question 2: How do unethical behaviors increase organizational costs?
Legal Costs
Employee Theft Costs
Monitoring Costs
Reputation Costs
Abusive Treatment Costs
Recruitment and Turnover Costs
, III. Chapter Question 3: What are the competitive advantages of creating and
sustaining an ethical organization?
It may improve financial performance
Attracting and retaining high-quality employees, investors, and customers
Community goodwill
Increases in quality, productivity, and flexibility
IV. Chapter Question 4: What are the four beliefs about human nature as related
to ethics at the time of birth?
Born With Prior Knowledge of Right and Wrong
Born Good
Born With Inherited Sin
Born Morally Neutral
V. Chapter Question 5: What are the six stages of moral development?
Cognitive Development
Stages of Moral Development
Lies and Cheating
VI. Chapter Question 6: Why do good people occasionally behave unethically?
Unintended Unethical Behaviors
Choosing Between Competing Values
Intentional Unethical Behaviors
Failure to Report Unethical Behaviors
CHAPTER 1 SUPPORTING MATERIALS
Textbook Inserts
Ethical Dilemma Analysis
What Would You Do: Billing for Services Rendered
Tables and Figures
Table 1.1: Five Common Unethical Behaviors
Table 1.2: Competitive Advantages of Being Ethical and Trustworthy
Table 1.3: Stages of Moral Development for Heinz Dilemma
Table 1.4: The Day Americans Told the Truth: adult Moral Challenges
Self-Assessment (in Vantage only)
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