ProServe Complete Exam Questions and Answers
ProServe provides?
Social responsibility training in regard to liquor sales and serving and does not replace training required of me by my employer
AGLC
Alberta Gaming and Liquor Commission
50 Corriveau Ave
St Albert T8N3T5
Who needs...
ProServe Complete Exam Questions and
Answers
ProServe provides?
Social responsibility training in regard to liquor sales and serving and does not replace training
required of me by my employer
AGLC
Alberta Gaming and Liquor Commission
50 Corriveau Ave
St Albert T8N3T5
18774366336
info@proserve.aglc.ca
Who needs proserve
everyone basically except kitchen staff,cleaning staff, and bussers
Class C
Special event
needs PS by first day of event
Expiry
5 years
Have 30 days from start date of employment to complete
ProTect
for events excluding minors
Purpose of PS
-helps curb problem of underage drinking
-reduce alcohol over consumption
-decrease impaired driving
-decrease risk of violence
-includes legal responsibility and liabilities
-identifying intoxication
-responsible strategies
-refusing service or sale of alcohol
Helps employers, hosts, workers be socially responsible how?
harm reduction
Helps make safe enjoyable atmosphere how?
teaching legal liability and workplace safety
Other people do jobs that help support responsible liquor service because they deal with customers
too. They can:
-help you identify people who are under the age of 18 (minors)
-point out people who show signs of having had too much to drink
, -tell you when they think a customer or guest has been over-served
-make supervisors aware when liquor is illegally bought or stored
Primary Service Providers
people who are connected with liquor service or sales and have direct contact with customers or
guests. Security staff have a special role: monitor customers upon arrival or departure, observe
customer behaviour, and may see liquor being hidden.
Secondary Service Providers
Do not sell or serve liquor themselves, but they do work where liquor is sold or served. They usually
do not have direct contact with customers or guests.
Bartender is a
Primary provider
Ticket taker is a
Primary provider
Usher is a
Secondary provider
Liquor Clerk is a
Primary provider
Food and beverage server is a
Primary provider
Busser is a
Secondary provider
Host or Hostess is a
Primary provider
parking attendant is a
Secondary provider
Duty of care
Responsibility to your customers to make sure liquor is sold or served in a safe responsible way. Must
make sure no one is hurt because of the way you've done your job. Duty to care about customers.
Insurance companies may also expect
Workers and volunteers to take responsible liquor service training.
Preventing over consumption of alcohol leading to poor decisions and causes of harm is
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