WGU C430 HEALTHCARE QUALITY IMPROVEMENT AND
RISK MANAGEMENT QUESTIONS AND VERIFIED ANSWERS
GRADE A+ NEWEST UPDATE 2024
A hospital officer reports that there were multiple incidences in which toxic
chemicals were incorrectly labeled that led to severe injuries of two lab
employees. The regulatory department that oversees this area of workplace
accidents is the Occupational Safety and Health Administration (OSHA).
What is the role of OSHA in providing oversight for this issue?
A.) To discipline the staff involved in the event
B.) To remove the hospital's accreditation status
C.) To implement a quality improvement strategy
D.) To promote safety by investigating the incidents
D.) To promote safety by investigating the incidents
A hospital officer reports the presence of multiple incidences of skin breakdown
among the Medicare/Medicaid eligible patients who were admitted to the hospital.
Admission assessment supports that the skin breakdown was not present at the
time of admission.
What should the doctor's office do to increase patient satisfaction?
A.) Schedule patients with serious illnesses in the morning
B.) Reduce the number of patients scheduled per time slot
C.) Extend the daily office hours until later into the evenings
D.) Decrease the amount of time spent treating each patient
B.) Reduce the number of patients scheduled per time slot
An administrator wants to improve patient relations in a clinic and starts by
implementing a new survey to track patient satisfaction in key areas.
Which methodology should the administrator use to integrate the survey into
current patient flow?
A.) Advanced ISO 9001
B.) Root cause analysis
C.) Hazard assessment
D.) Business process re-engineering
D.) Business process re-engineering
An administrator notices the clinic's inventory does not meet patient demand.
The clinic wants to add an inventory management system to track patient visits
versus supplies used on any given day.
What is the initial role of the Centers for Medicare and Medicaid in providing
,oversight for this issue?
A.) To deny reimbursement to the facility
B.) To notify the state hospital association
C.) To ensure the hospital opens a wound care clinic
D.) To alert The Joint Commission to review the facility
A.) To deny reimbursement to the facility
A home health agency has audited occurrences of falls over the last 12 months.
The organization was cited by The Joint Commission for having insufficient fall
prevention measures.
What should the home health agency do to resolve this issue?
A.) Provide at-risk patients with 24-hour care
B.) Educate patients on actions to take after a fall
C.) Report patient falls for the next two months and take action if falls continue to
increase
D.) Institute a policy to identify patients most likely to fall and procedures to
assist in ambulating
D.) Institute a policy to identify patients most likely to fall and procedures to assist in
ambulating
A doctor's office recently received results from a National Committee for Quality
Assurance survey, which indicated that 75% of patients at this office are
dissatisfied with long wait times in the waiting room.
Which methodology should be used to ensure successful implementation of the
system with minimal disruption?
A.) Design of the experiments
B.) Vendor relationship management
C.) Failure mode and effects analysis
D.) Business process re-engineering
D.) Business process re-engineering
A data report reveals a facility is not maintaining the biohazard sharps containers
according to standards. The medical staff continues to add additional needles
after the containers are full.
Which regulatory agency requires immediate action?
A.) The Joint Commission
B.) Food and Drug Administration
C.) Environmental Protection Agency
D.) Occupational Safety and Health Administration
D.) Occupational Safety and Health Administration
A hospital recently reviewed its data report for patient satisfaction and found that
pain management is falling below the hospital's 80% performance expectations.
, How can the hospital reach this performance expectation?
A.) Increase the use of narcotics for patient pain control
B.) Increase staff awareness on patient pain control techniques
C.) Encourage patients to contact the primary care provider about pain
D.) Encourage patients to understand pain is part of the healing process
B.) Increase staff awareness on patient pain control techniques
Per the workers compensation policy, a quarterly employee injury report was
submitted to a hospital's safety committee. The committee noted low compliance
with the requirement that managers complete an investigation within 24 hours of
an employee injury. The hospital risk manager has requested action plans from
those departments with low compliance
Which action will bring the facility back into compliance with this requirement?
A.) Revise the hospital's policy to remove the investigation requirement
B.) Send an e-mail to managers asking them to complete the investigations
C.) Request the injured employee complete the investigation within 24 hours
D.) Have departments in violation submit their action plans to senior management
D.) Have departments in violation submit their action plans to senior management
An improvement team at a nursing care center has been charged with reducing
resident falls within the facility.
Which task should the team complete first?
A.) Revise protocols and procedures for keeping residents safe
B.) Identify the cause of variances from evidence-based interventions
C.) Obtain benchmark data from other nursing care centers in the area
D.) Analyze grievances and liability claims for residents who have been injured
B.) Identify the cause of variances from evidence-based interventions
A hospital improvement project is focused on reducing the time between a
patient discharge order and the patient's actual discharge.
What should be the first step of the project?
A.) Gather baseline data
B.) Define the sub-processes
C.) Identify non-value added steps
D.) Implement a discharge checklist
A.) Gather baseline data
Residents in a nursing care center report that food is cold when served. The
center has developed an improvement plan that involves monitoring the
temperature of food when it leaves the kitchen and again when it is served. After
implementing the temperature log, the residents reported improvement.
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