WGU D351 - 2024 UPDATE FUNCTIONS IN HUMAN
RESOURCES COMPLETE QUESTIONS AND VERIFIED
ANSWERS [ALL CORRECT 100%]
Identify the difference between the traditional view of human resource management
(HRM) and the present view. - (correct answer) HR is transforming from clerical
support to a strategic business partner that makes data-driven decisions.
Identify the major challenges that HR managers face in a modern organization -
(correct answer) Upskilling the workforce to manage the AI revolution and extracting
value from big data
Explain why relationship building and engagement are important in both human
resource management and your personal life. - (correct answer) The people within
an organization are one of the primary means of creating a competitive advantage for
the organization.
Four critical dependent variables that managers must control in order to compete in a
modern organization: - (correct answer) productivity, employee engagement,
turnover, and absenteeism
Four major HRM skill sets: - (correct answer) technical, interpersonal, conceptual
and design, business
Line manager's six HRM responsibilities: - (correct answer) legal considerations,
labor cost controls, leadership & motivation, training & development, appraisal &
promotion, and employee safety & security
Eight major HRM discipline areas: - (correct answer) legal, staffing, training and
development, employee relations, compensation and benefits, safety, ethics, and
analytics
Explain the five parts of the practitioner's model for HRM - (correct answer) On the
first level are the items that are absolutely critical to the organization.
The second level encompasses those things that are required to identify the kinds of
jobs that must be filled and then to recruit and select the right types of people.
As we get into the third tier, we concern ourselves with management of the human
resources.
In the fourth tier, we look at how to reward and maintain employees.
Finally, in the top tier, minimize unnecessary turnover and dissatisfaction.
,business skills - (correct answer) The analytical and quantitative skills—including in-
depth knowledge of how the business works and its budgeting and strategic-planning
processes—that are necessary for a manager to understand and contribute to the
profitability of the organization
conceptual and design skills - (correct answer) The ability to evaluate a situation,
identify alternatives, select a reasonable alternative, and make a decision to implement
a solution to a problem
cost center - (correct answer) A division or department that brings in no revenue or
profit for the organization—running this function only costs the organization money
effectiveness - (correct answer) A function of getting the job done whenever and
however it must be done
efficiency - (correct answer) A function of how many organizational resources were
used in getting the job done
employee engagement - (correct answer) A combination of job satisfaction, ability,
and a willingness to perform for the organization at a high level and over an extended
period of time
employee experience - (correct answer) Employee engagement as well as the
totality of other interactions between the individual and their workplace and whether
those interactions are positive or negative overall
human resources (hr) - (correct answer) The people within an organization
interpersonal skills - (correct answer) The ability to understand, communicate, and
work well with individuals and groups through developing effective relationships
knowledge workers - (correct answer) Workers who "use their head more than their
hands" and who gather and interpret information to improve a product or process for
their organizations
line managers - (correct answer) The individuals who create, manage, and maintain
the people and organizational processes that create whatever it is that the business
sells
productivity - (correct answer) The amount of output that an organization gets per
unit of input, with human input usually expressed in terms of units of time
Productivity Center - (correct answer) A revenue center that enhances the
profitability of the organization through enhancing the productivity of the people within
the organization
, Revenue Centers - (correct answer) Divisions or departments that generate
monetary returns for the organization
staff managers - (correct answer) Individuals who advise line managers in some
field of expertise
sustainable competitive advantage - (correct answer) an advantage that cannot be
copied by the competition
technical skill - (correct answer) The ability to use methods and techniques to
perform a task
Identify the major components of the external environment. - (correct answer)
Customers, competition, suppliers, labor force, shareholders, society, technology,
economy, and government
The three types of strategy are: - (correct answer) (1) cost leadership (2)
differentiation (3) focus or niche
The two methods of strategic analysis are: - (correct answer) (1) the five-force
analysis to determine the external competitive situations, analyzing the rivalry among
competitors, threat of substitute products or services, potential new entrants, power of
suppliers, and power of buyers, and (2) the SWOT analysis to analyze the internal
environment of strengths, weaknesses, opportunities, and threats.
The writing objective model is: - (correct answer) To + action verb, + singular,
specific, measurable result + target date.
Major components of organizational structure - (correct answer) complexity,
formalization, centralization
Discuss how organizational culture affects the members of the organization. - (correct
answer) Because organizational culture is based at least partly on assumptions,
values, and beliefs, the culture can control how people act within its boundaries.
Identify areas of HRM where data analytics and other HR technologies can have an
effect on organizational success. - (correct answer) We can directly translate
historical patterns that we find into improved decision making and performance.
Describe human resource management systems (HRMS) - (correct answer)
interacting database systems that aim to generate and deliver HR information and allow
us to automate some HRM functions.
Identify the common measurement tools for strategic HRM - (correct answer)
economic value added (EVA) and return on investment (ROI)
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