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MHA 702 Exam 5- version 2 Exam Questions with Answers
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MHA 702 Exam 5- version 2 ExamQuestions with Answers
People problems - -_______ _______ are an inevitable component for anyone
who manages other or supervises their work.
-Job related difficulties
Personal problems experienced largely outside of work
Combination of the two - -Problems presented by employees can come
about because of _____________,_____________, or ____________.
-deteriorating performance, reduced productivity, disruption of a
department's ability to operate normally - -If an individual's personal
problems are affecting work through ______________,______________, or
_____________, then a supervisor must become interested because of the
negative effects on operations.
-Events in an individual's private life - -_______________ are not the business
of a manager.
-results; causes - -Managers must always address the _________ of behavior,
and never attempt to infer the ___________ of that behavior.
-Point out errors of judgement or improper actions and offer suggestions as
to how these can be corrected.
Provide whatever help is needed to take appropriate corrective action. - -
What can a manager do to address behavior issues?
-Problems that seem to lie outside of the working situation - -Managers
must not ask individuals about __________________.
-performance; behavior - -The primary purpose of taking steps towards
correction is to correct employee _________or____________.
-Teach or correct problem behaviors - -Although discipline involves
punishment, its underlying reason is to ________________.
-Corrective process - -Correction is always the primary intent of what is
referred to as the ____________ __________.
-to correct behavior. - -The primary objective of disciplinary action should
always be ____________.
, -problems of performance; true behavior problems - -It is essential to
separate ___________ from ___________.
-Performance problems - -__________ _________ are manifested in an
employees failure to consistently meet the expectations or requirements of a
job, and generally show up as difficulty doing the work and producing the
minimum level of quality or output required.
-Behavior problems - -___________ __________ involve violations of policies or
work rules; these are conduct issues; usually unrelated to performance, and
they may have no bearing on how an employee is performing on the job.
-Performance problem - -When an employee CANNOT perform, then the
issue involves a _________ _________.
-Behavior problem - -When an individual WILL NOT perform, then the issue
involves a __________ _______.
-informed of all applicable policies and work rules. - -Concerning behavior, it
is essential that employees are ________.
-thoroughly trained and given every opportunity to learn their jobs. - -
Concerning performance, it is equally essential that all employees be
______________.
-fall behind in output
produce poor quality work
simply do not follow established procedures - -Employees who do not meet
their expected performance levels commonly ___________,__________,or
____________.
-look for the source (not the cause) of the problem. - -When addressing
performance problems, the first step a department manager should take is
to __________________
-Their own actions or behavior. - -The first place a supervisor must review is
___________
-Performance problems - -_________ _________, especially those occurring
early in a person's employment, are often the result of a weak or sketchy
orientation.
-performance problem - -To address a _______ _________, a department
manager must positively identify the problem and proceed to work out,
preferably with the participation of the employee, what must be done to
correct the difficulty and a time frame for action.
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