Exam (elaborations)
C846 WGU COMPREHENSIVE QUESTIONS AND CORRECT VERIFIED ANSWERS NEWEST 2024 UPDATE
- Course
- Institution
C846 WGU COMPREHENSIVE QUESTIONS AND CORRECT VERIFIED ANSWERS NEWEST 2024 UPDATE
[Show more]
1 review
By: THEALPHANURSE • 2 months ago
Great doc!!
Seller
Follow
MEGAMINDS
Reviews received
Content preview
C846 WGU COMPREHENSIVE QUESTIONS AND CORRECTVERIFIED ANSWERS NEWEST 2024 UPDATE
Service - (correct answer) Enabling value co-creation by facilitating outcomes that
customers want to achieve without the customer having to manage specific costs and
risks.
Utility - (correct answer) Fit for Purpose. Service does what it is meant to do.
Warranty - (correct answer) Fit for use. Assurance that a product or service will
meet agreed requirements.
Customer - (correct answer) Defines requirements for service.
User - (correct answer) A person who uses services.
Service Management - (correct answer) A set of specialized capabilities for enabling
value for customers in the form of services.
Sponsor - (correct answer) Authorizes budgets for services
Cost - (correct answer) The amount of money spent on a specific activity or
resource.
Value - (correct answer) The perceived benefits, usefulness and importance of
something.
Organization - (correct answer) A group of people that has its own functions with
responsibilities and authorities to achieve specific objectives.
Outcome - (correct answer) A result for a stakeholder enabled by one or more
outputs.
Output - (correct answer) A tangible or intangible deliverable of an activity.
Risk - (correct answer) Uncertainty of outcome. Can be good (opportunity) or bad
(hazard)
Utility - (correct answer) A service must either support the performance of the
consumer or remove constraints from the consumer.
Warranty - (correct answer) 1. Often relates to service levels aligned with the needs
of service consumers.
2. Addresses such areas as the availability of the service, its capacity, levels of security
and continuity.
, What are the 4 key concepts of service relationships? - (correct answer) 1. Service
Offering
2. Service Relationship Management
3. Service Provision
4. Service Consumption
Service Offering - (correct answer) A specific mix of services and products sold to a
specific customer.
Service Relationship Management - (correct answer) Establishes and nurtures links
between organizations and stakeholders at strategic and tactical levels.
Service Provision - (correct answer) Activities performed by an organization to
provide services.
Service Consumption - (correct answer) Activities performed by an organization to
consume services.
Focus on Value - (correct answer) Everything you do must be somehow (directly or
indirectly) valuable to your stakeholders. Best be served by understanding the cost and
financial consequences that a service consumer might face when choosing to use a
service.
Start Where You Are - (correct answer) Reuse existing resources whenever
possible instead of reinventing the wheel over and over again
Progress Iteratively With Feedback - (correct answer) Don't do everything at once.
Take baby-steps instead. Learning by doing with lots of feedback
Collaborate and Promote Visibility - (correct answer) Involve the right people at the
right time and gather factual data to make the right decisions. Recognizes the
complexity of a system and seeks to understand the relationships between the various
components that make up a service
Think and Work Holistically - (correct answer) Nothing is ever alone Think about the
effect of your initiative or work on other components. Work on the system not just it's
parts.
Keep it Simple and Practical - (correct answer) Don't overcomplicate work. Use the
least possible steps. Outcome based thinking helps.
Optimize & Automate - (correct answer) Maximize the value of human work.
Automate only after optimization. Apply DevOps. The use of technology with limited or
no human intervention.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller MEGAMINDS. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $11.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75391 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now