GEB Exam 3 Trammell Questions and Answers Updated
T or F: since US is a low context culture, they prefer no cushioning regarding bad news.
False, when it comes to bad new most people prefer a little bit of cushioning
What are the aims of a negative news message?
1. Selling the bad news
2. E...
GEB Exam 3 Trammell Questions and Answers
Updated
T or F: since US is a low context culture, they prefer no cushioning regarding bad
news.
False, when it comes to bad new most people prefer a little bit of cushioning
What are the aims of a negative news message?
1. Selling the bad news
2. Emphasizing the positive
3. Making it clear
4. Protecting you and the firm
What is the Indirect Plan for negative news?
1. Buffer Paragraph
2. The Explanation
3. The Bad News
4. The Alternative
5. The Closing
What are some Legal Problems to avoid regarding negative news?
1. Overly negative and abusive language
2. Overly careless language
3. The Nice guy approach
What are some Buffer Strategies?
1. Appreciation
2. Agreement
3. Compliment
4. Specific fact
5. Good News/Best News
What are the 3 Basics of the Buffer Paragraph?
, 1. Don't revel bad news immediately
2. Don't make reader think good news will follow
3. Work well as transition into the explanation
What are some important suggestions regarding the explanation in negative
news?
1. Be logical
2. Up beat language
3. No blanket statements
4. Don't blame others
What are some important suggestions regarding the breaking the bad news
section in negative news?
1. Avoid the beginning and end of paragraph
2. Use compound or complex sentence
3. Use passive voice
4. Don't linger
What are some important suggestions regarding the alternative in negative
news?
Offer it in the same sentence, immediately after the bad news
What are some important suggestions regarding the closing in negative news?
1. Close positively, and do not restate bad news.
2. Restate alternative
3. Perhaps offer freenbie
When is the Direct Approach for Bad News used in the US?
1. If you know the recipient is a beat around the bush personality type
2. If the information cannot be overlooked
3. If the bad news is insignificant
4. When needing to show firm strength and determination
What are some classic negative news types?
1. Denying routine requests
2. Breaking bad news to customer
3. Denying credit to a customer
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