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Essentials of sonography and patient care ch3 Exam
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Essentials of sonography and patientcare ch3 Exam
body language - -A type of nonverbal communication in which physical
behavior, as opposed to words, are used to convey information. Such
behaviors include: facial expressions, gestures, posture and eye movement
-Communication barrier - -Obstacles such as talking too fast, using slang,
talking in medical or technical terms or not speaking the same language,
that hinder the receiver of the communication from understanding the
message
-Communication triad - -Three people who work together to promote
understanding through communication.
Example: patient, sonographer and interpreter
Patient sonographer and family member
Do not use when confidentiality is required
-Critical thinking - -The art of taking charge of your mind and ensuring that
you use the best thinking you are capable of to solve problems in any set of
circumstances
-Grieving - -Intense emotional suffering usually caused by loss
-nonverbal communication - -Communication that doesn't involve words.
For example, body language.
-social conversation - -A type of communication that people use easily and
usually consists of polite or friendly exchanges of factual or social
information. Often called chit chat. Helps establish a relationship with patient
and creates a climate of supportive communication.
-Supportive communication - -More goal oriented and gives more
information than social conversation. May discuss pain or concerns about the
examination. Can be used to help relieve anxiety, anger or frustration.
-verbal communication - -Communication that uses written or spoken
words.
-Effective verbal communication guidelines - -Prepare your thoughts before
you speak
, Analyze intent of each message
Adapt to physical settings
Adequately brief the patient
Consider: tone, rate of speech and body language
Ask questions to ensure understanding
-Effective communication skills - -Listening
Observing
Responding appropriately
Maintaining silence
Clarifying
Repeating
Gathering information
Touching
-Negative communication traits - -Judgmental responses
Arguing
Interrupting
Changing the subject
False assurances
Untruthfulness
Avoidance
-Five stages of grief - -denial, anger, bargaining, depression, acceptance
-Characteristics of critical thinking - -Goal directed thinking
Judgments based on fact not guesswork
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