The Ultimate IPMA-SCP flashcards ACCURATE 100%(Latest Update 2024)
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The Ultimate IPMA-SCP
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The Ultimate IPMA-SCP
The Ultimate IPMA-SCP flashcards Barriers and Resistance to Change - ANSWER - loss of security or status
- inconvenience
- distrust or uncertainty
- cognitive dissonance
Steps to reduce resistance to change - ANSWER 1. Be prepared
2. Clarify Purpose
3. Explore concerns
4. Legitimize concer...
The Ultimate IPMA-SCP flashcards ACCURATE 100%(Latest Update 2024)
Barriers and Resistance to Change - ANSWER - loss of security or status
- inconvenience
- distrust or uncertainty
- cognitive dissonance
Steps to reduce resistance to change - ANSWER 1. Be prepared
2. Clarify Purpose
3. Explore concerns
4. Legitimize concerns
5. Reflect others' statements
6. Respond actively
7. Get closure
8. Establish follow-up
Six dangers of the neutral zone [during a change process] - ANSWER 1. Anxiety rises and motivation falls
2. People miss more workdays than usual
3. Old weaknesses re-emerge 4. Personnel are overloaded, mixed signals, systems are in flux
5. People become polarized
6. Vulnerability rises
Three steps of establishing a new beginning [after a change process] - ANSWER 1. Provide a purpose
2. Create a picture
3. Create a plan
The seven dynamics of change - ANSWER 1. People are at different levels of readiness
for change
2. People will be concerned that they don't have enough resources
3. If you take the pressure off, people will revert to old behaviors
4. People feel awkward and self-conscious 5. People will focus on what they may have to give up
6. People will feel alone even if everyone is going through the change 7. People can only handle so much change at one time
Employee engagement - ANSWER Your workforce is:
1. Capable of performing their job duties
2. Enthusiastic about the working environment
3. Motivated to perform their duties 7 Change Mastery Shifts to increase success - ANSWER 1. Problem to opportunity focus
2. Short to long term focus
3. Circumstance to Purpose focus
4. Control to agility focus
5. Self to service focus
6. Expertise to listening focus
7. Doubt to trust focus
Mediation - ANSWER The intercession of an impartial person in a dispute to assist the parties with resolving their differences.
IPMA Roles for the HR Professional - ANSWER HR Expert
Business Partner
Change Agent
Leader
Key aspects of the Business Partner Role - ANSWER 1. HR has a greater function and purpose when paired with the business
2. Shared accountability with line managers for business results
Key Aspects of the Change Agent Role - ANSWER 1. Operating as an effective leader for change within HR itself
2. Assisting line managers implement change
IPMA-HR Competencies for HR Success (#1 of 20) - ANSWER Knows mission, vision, and values (HRBP)
IPMA-HR Competencies for HR Success (#2 of 20) - ANSWER Applies innovation, creativity, and calculated risk-taking
IPMA-HR Competencies for HR Success (#4 of 20) - ANSWER Is able to align HR initiatives to the organization's mission and service deliverables (HRBP)
IPMA-HR Competencies for HR Success (#3 of 20) - ANSWER Knows and applies organizational development principles (HRBP)
IPMA-HR Competencies for HR Success (#5 of 20) - ANSWER Designs and implements change methodologies (change agent)
IPMA-HR Competencies for HR Success (#6 of 20) - ANSWER Leverages ROI and IT strategies to Human Resources management (change agent)
IPMA-HR Competencies for HR Success (#7 of 20) - ANSWER Develops and implements HR and organizational processes for customers (change agent)
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