Hello, this is a summary for the third years course Intervention Methodology on the Radboud University. I included all lectures and subjects in it. It has (in my opinion) all of the important aspects of the course. Good luck studying!
Week 1:
Modeling process: create understanding of the problem & obtain data
System 1: an answer suddenly springs to mind (intuitiveness)
System 2: require more difficult information processing to arrive at conclusions
Biases
- Overconfidence bias = people hold an exaggerated belief in what they can do or
control (stubbornly optimistic people)
- Availability bias = place too much emphasis on the information that is most readily
available
- Sunk cost bias = escalate commitment to a failing course of action
- Confirmation bias = favor information that supports their current beliefs and dismiss
evidence that challenges them
- Anchoring bias = people rely too much on one piece of information when making
decisions (discounts was 60, now 30 -> cheap (still expensive)
- Representativeness bias = ignore relevant statistical information
- Narrow frame bias = collect evidence that is consistent with the initial view
- Conjunction fallacy/bias = A and B will happen instead of A or B happening
Cognitive/epistemic motivation = willingness to expend effort
Social motivation = the individual preference for outcomes
Prosocial behavior = motivated to seek consensus, joint outcomes and fairness (common
good)
Proself behavior = most concerned with achieving their own goals
- Leads to:
1. Low likeness that the team will advance joint goals
2. Information is biased -> no creative solutions
3. Produces winners and losers -> less commitment to group
High cognitive motivation & prosocial = effective team decision making
High cognitive motivation & proself = argue their point and get what they want
Affective conflict -> team members feel that their ideas are challenged by others
Having an elephant in the room -> avoiding a certain topic
Groupthink -> there is a group norm that no one is questioning
Cognitive conflict often lead to affective conflict
Facilitator attitudes:
1. Helping = client’s problem is central, facilitator is trying to help
2. Neutrality = the facilitator is neutral about the information discussed by team
members
3. Inquiring = onderzoekend
- Asking questions to increase insights
, - Attempting answers to help the group achieve its tasks
- Positive and negative reactions to manage social aspects
4. Relational engagement = content can influence relations, make sure that all relevant
info is brought to the table and that there is trust (psychological safety) in the
organization
5. Self-reflexivity = Not the facilitators but the team members should have an intimate
understanding of the subject
Directive approach -> guide the timing and emphasize points in the discussions (effective
with information asymmetry)
Laissez-faire approach -> try not to influence where people focus attention
Consensus -> overeenstemming
Dissensus -> gebrek aan overeenstemming
Divergence -> search possible issues or solutions
Convergence -> select the issue or problem
Team discussions:
- opening phase -> facilitator introduces, explains design and expected end result
- Divergence phase -> team members verbalize ideas, facilitator summarizes them
- Convergence phase -> team works towards a shared understanding
- Reaching closure -> writing and handing over a report to the client
Parking lot = to do list
Groan zone = transition between divergence and convergence
Wicked issues have innumerable causes, are tough to describe and don’t have a right
answer and they are a symptom of another problem
Organizations identity:
- Values -> what is important
- Competencies -> what does the company do better than others
- Aspirations -> how does the company envision and measure success
PPG:
- Operational excellence -> cost efficiency and quality
- Differentiation -> technology based innovation and services
- Generate cash to support strategic initiatives
Week 2:
Pure consultant -> Breath of expertise in topic
Facilitator consultant -> Processing the information
Avoid cognitive biases:
- Raising awareness
- Help people go from system 1 to system 2 thinking
1. Motivational strategies
2. Cognitive strategies (mental) (think harder and formal training)
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller esmeevanharen. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $5.97. You're not tied to anything after your purchase.
