Hello, this is a summary for the third years course Knowledge in Organisations on the Radboud University. I included all lectures in it. It is 23 pages and has (in my opinion) all of the important aspects of the course.
Try to learn all tables very well for the open questions.
Good luck study...
Knowledge in Organisations - Radboud University
Lecture 1:
Knowledge = a shared understanding of information
- It is everything and everything is knowledge
- Ontological or epistemological incoherent
Management = dealing with day to day activities
- Designing, coordination and controlling of work processes
- More on knowledge the less management matters
Epistemology = the nature of knowledge, knowledge about knowledge (what is knowledge
and why)
Dualism = what is knowledge (either/or) (practice-based) -> glass is half full
Duality = when is knowledge (both/and/as well) one does not exist without the other
(objectivist) -> glass is half empty
Social order = the way how people understand the world
Sociology of regulation = consensus (trust, common interest, science/knowledge is neutral)
(glass is half full)
Sociology of radical change = dissensus (suspicion, conflict of interest, science/knowledge is
political) (glass is half empty)
Tacit knowledge = inexpressible and difficult to share (riding a bike)
Explicit knowledge = easy to replicate and transfer (what is in the course manual)
Constructivist (practice based) perspective = knowledge as a human activity
,Critical discourse = dualism, knowledge is an object, connects political issue
Dialogical discourse = knowledge is discipline (step app,10.000 steps), power/knowledge
Leveraging = achieving efficiency
Expanding = incremental innovation by bringing existing expertise in
Appropriating = building up a new knowledge domain
Probing = radical innovation
Alvesson and Karreman:
The mode of managerial intervention = strength of managerial control
The medium of interaction = the division in management systems focussed on controlling
behavior and workers attitudes
Typology of knowledge management
Extended library = creating a central database and archive
Community = encourage the direct sharing of knowledge
Normative control = values and rewards employee participation
Enacted blueprint = dissemination of best practice ways at work
Knowledge intensive firms = when most work is of intellectual nature with well qualified
employees
, Lecture 2:
Define what a discourse is about -> explain definition based on the epistemology and
social order dimensions
The neo-functionalist discourse
- Epistemological dimension -> knowledge can be measured (what is knowledge)
- You have knowledge or you do not (either/ or)
- Dualism -> the world can be completely be knowable
- Based on categories from a dualism point of view
- The basis for commensuration (transformation of qualities into quantities)
- Commensuration example = your paycheck should commensurate with the amount
of time worked
- Social order dimension ->
- Consensus -> there is trust, people have a common interest, Science and knowledge
is neutral
Objectivist perspective on KM
- Explicit knowledge over tacit knowledge -> easier to manage
- Based on positivist philosophy
- Structuring knowledge
- AI /ICT plays a key role
Neo-functionalist perspective on KM
- Knowledge is neutral
- Knowledge is an asset for organizations
- Aim to achieve an optimal allocation of resources
- Focus on optimizing knowledge processes
- Codification of knowledge (categories)
- Data produces knowledge (omniscience)
- Data lowers insecurity
- Knowledge from data solves problems (omnipotence)
- Striving for more efficiency is a good thing
Knowledge based theory of the firm
- Knowledge as a strategic resource to achieve a competitive advantage
- VRIO
- Interests of workers, managers and owners are alike to achieve a goal
Knowledge- intensive firms
- Intellectual nature and well-qualified employees
3 dimensions:
- Knowledge intensity ->needed for creation of outputs
- Low capital intensity-> not dependent upon non-human assets (factories)
- Workforce is professionalized
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