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WGU C235 TRAINING AND DEVELOPMENT 2024 OBJECTIVE ASSESSMENT EXAM LATEST STUDY GUIDE
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WGU C235 TRAINING AND DEVELOPMENT 2024 OBJECTIVE ASSESSMENT EXAM LATEST STUDY GUIDE
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WGU C235 TRAINING AND DEVELOPMENT 2024 OBJECTIVEASSESSMENT EXAM LATEST STUDY GUIDE
360 Degree Review - (correct answer) Receiving feedback from everyone
4 Cs - (correct answer) Communication skills, collaboration skills, cognitive skills,
and consulting skills.
ABC Rule - (correct answer) When you do A, then I feel B, and the organizational
consequences are C
ADDIE Model - (correct answer) A common framework for training and development
where the five steps in the model are Assessment, Design, Development,
Implementation, and Evaluation.
ASTD Competency Model - (correct answer) States the competencies needed by
trainers and facilitators
Action Learning - (correct answer) An approach to leadership development that
integrates classroom learning and on-the-job learning
Adverse Impact - (correct answer) A substantially different rate of selection in hiring,
promotion or other employment decision which works to the disadvantage of members
of a race, sex or ethnic group.
Affirmative Defense - (correct answer) Supervisors are taught what sexual
harassment is, how to prevent it, and what to do
Alternation Rankins - (correct answer) identify the top and bottom performers
Action Plan - (correct answer) A plan developed at the end of training to aid in
transfer and overcoming potential obstacles
Asychroneous - (correct answer) A type of e-learning in which students do not
interact at the same time, but whenever they are available.
Behavior Model Training - (correct answer) One well-researched approach to
developing leaders in a classroom setting, particularly at the supervisory level.
Behavior Shaping - (correct answer) e selective reinforcement
Behavior thinking - (correct answer) If what a leader doesn't seem to explain
effectively, perhaps it is what a leader does.
, Behavior Objective - (correct answer) Clearly states what a participant should be
able to do at the end of the program.
Blended Learning - (correct answer) Combination of online and class learning
Central Tendency Error - (correct answer) A bias that reflects the tendency to lump
others together as average.
Competetive Advantange - (correct answer) The ability to provide a product or
service to a paying customer in a way that cannot be easily matched by a competitor.
Declarative Knowledge - (correct answer) Knowledge that can be evaluated using
written tests designed to test recall.
Development - (correct answer) Training that is longer-term in focus, designed to
help employees prepare for future jobs.
Dual career Ladders - (correct answer) One path, or track, is generally based on
technical skill and one on management skill.
Electronic Performance Support System (EPSS) - (correct answer) Computer
access that provides expert advice when an employee faces a problem, also feeds
information to the training department about the kinds of challenges employees have
difficulty dealing with.
Emotion Inteligence - (correct answer) monitor and regulate one's own emotions,
sense the emotional states of others, and behave in ways that are sensitive and
effective
Evaluation Criteria - (correct answer) Kirkpatrick's 4-level training evaluation model:
reactions, learning, behavior, results.
Evaluation Orientation - (correct answer) On which of the following categories a
performance appraisal will be measured: Person (traits), Process (behaviors), Product
(results).
External Forces for Change - (correct answer) External Forces for Change: Outside
influences that can impact an organization
Far Transfer - (correct answer) The trainees' ability to apply learned knowledge and
skills to a work environment different from the training environment.
Fidelity - (correct answer) The extent to which the training environment mimics the
work environment.
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