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Operations Management - Part One - Chapter One
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This document contains the summary of the first chapter of the book Operations Management, Part One, Chapter 1
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OPERATIONS MANAGEMENTTenth edition
Samenvatting voor Operations Management HBO
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1.1 What is operations Management?....................................................................................................3
1.2 Why is operations management important in all types of organization?..........................................5
Operations management in the smaller organizations.......................................................................5
Operations management in not-for-profit organizations....................................................................5
The new operations agenda...............................................................................................................5
1.3 What is the input-transformation-output process?..........................................................................6
Input to the process – transformed resources....................................................................................6
Inputs to the process – transforming resources.................................................................................6
Front- and back-office transformation................................................................................................7
Outputs from the process...................................................................................................................7
Products or services, or does it matter?.........................................................................................7
Most operations produce outputs somewhere on a spectrum of the IHIP characteristics.............8
Services and products are merging (and changing)........................................................................8
Customers are part of the process – co-creation and co-production..............................................8
Servitisation........................................................................................................................................8
Customers...........................................................................................................................................8
B2B and B2C...................................................................................................................................8
SIPOC analysis.................................................................................................................................9
1.4 What is the process hierarchy?.........................................................................................................9
Operations management is relevant to all parts of the business......................................................10
1.5 How do operations (and processes) differ?....................................................................................10
The volume dimension.....................................................................................................................10
The variety dimension......................................................................................................................10
The variation dimension...................................................................................................................10
The visibility dimension....................................................................................................................11
The implications of the four Vs of operations process......................................................................11
1.6 What do operations managers do?.................................................................................................11
Operations management impacts social-environmental sustainability............................................12
Responsible operations.................................................................................................................12
The model of operations management............................................................................................12
To be a great operations manager you need to:...............................................................................12
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