PGA 3.0 LEVEL 2 LATEST EXAM QUESTIONS AND CORRECT ANSWERS - EXAM QUESTIONS AND ANSWERS VERIFIED ANSWERS The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing a facility -wide business plan that includes concrete goals with strategies for meeting them. (T/F) - ANSWER>> True What department is considered the core business unit of most facilities? - ANSWER>> Golf Operations Policies and procedures are port of which support element of the golf operation's organization? - ANSWER>> Systems What is the most accurate description of the relationship between the facility's business plan and the golf operation? - ANSWER>> Golf Operation is very core and center of the golf business plan What is the principal focus of golf operations? Systems Operational Manual - ANSWER>> What combination of interaction strategies would be the first choice for promoting a positive facility -wide culture? - ANSWER>>Involving and Supporting From a functional perspective, a vendor is what kind of resource? - ANSWER>> Financial What must exist for a facility to have a positive culture? - ANSWER >>Resources What would a typical organizational chart of a golf operation show? - ANSWER>> Staff roles and the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? - ANSWER>> Size of facility and number of resources What determines the complexity of a facility's organization chart? Size of facility, number of services offered, type of facility, mission - ANSWER>> Staff is considered a tangible facility resource? (T/F) - ANSWER>> True What intangible resource is key to enabling and facilitating peak performance? - ANSWER>> Culture How can facilities foster a positive culture of improvement? - ANSWER>> Open communication and discussion How can a facility foster a culture of improvement? - ANSWER>> Evolving / Everyone on board "Identify staffing needs" is one of the staff -management roles in running a golf operation. (T/F) - ANSWER>> True Job descriptions should identify the skills necessary to accomplish the tasks associated with each position. (T/F) - ANSWER>> True High-performance profiling is a tool that can be used to communicate a uniform set of facility -wide expectations for all employees. (T/F) - ANSWER>> True Self-assessments are an appropriate means for facility staff to align their personal goals with business goals. (T/F) - ANSWER>> True New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an example of external staff training. (T/F) - ANSWER>> False What should a manager consider when determining the number of employees needed to run an operation? - ANSWER>> Human resources it will take What should golf facilities consider doing to elevate staff performance in meeting management and customer expectations? - ANSWER>> Create high performance profiles What is the advantage of asking open -ended questions during the interview process? Lead to unbiased answers - ANSWER>> What is an example of external staff training? - ANSWER>> Employee going to the PGA Show Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology. (T/F) - ANSWER>> False What is the first step in acquiring a new technology -based system? - ANSWER>> Assess facility needs What are procedures? - ANSWER>> Step by step instructions on how to implement policies and complete specific tasks What are policies? - ANSWER>> Guidelines and rules laid down by management that outline the course of action in various situations Why should employees be involved in creating and revising policies or procedures? - ANSWER>> Encourages staff to buy in to the guidelines it sets out What is a management tool for defining the structure of the golf operation? - ANSWER >>Business planning - Policies and procedures Promotion is one of the four "Ps" of marketing? (T/F) - ANSWER>>True What does the American Marketing Association refer to as a name, term, sign, symbol or design, or combination of them intended to identify the goods and services of a seller? - ANSWER>>Brand What is an example of indirect competition to an 18 -hole daily fee facility? - ANSWER>>Fitness and tennis club What is an example of an attraction program at a golf facility? - ANSWER>>Clinic showing new golfers how to warm up Social media is a method that professionals can use to communicate with potential and existing customers. (T/F) - ANSWER>>True Cost-benefit analysis is a way to assess a promotional strategy. (T/F) - ANSWER>>True What is a reliable indicator of the effectiveness of a promotional program targeting retail sales? - ANSWER>>Increase in sales compared to prior year How can a facility determine the viability of a promotional program? - ANSWER>>Cost -
benefit analysis, interviewing customers, written surveys How should surveys, focus groups, and sales analyses be used to keep a facility from wasting money on ineffective promotions? - ANSWER>>Helps understand the target market What would be the most reliable means of predicting the likelihood a proposed promotional plan would be successful? - ANSWER>>Knowing the target market and being aligned with business plan objectives Managing play best practices are the same across facility types. (T/F) - ANSWER>>False When are private facilities exempt from the accommodation requirements of the Americans with Disabilities Act? - ANSWER>>When no public play is allowed
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