Exam (elaborations)
Zendesk Training Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+
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Tips to be an Active Listener? (5) : 10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) : 1. Ask Questions 2. Seek Elaboration (Repeat answer, 5 Whys) 3. Speak ...
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