Communication AES Exam Questions and Answers
Why is verbal communication often the most effective way to communicate? - Answer-It allows for instant feedback, clarity, and understanding.
In verbal communication, how is emotion expressed? - Answer-Tone of voice
Which of the following is a ben...
Why is verbal communication often the most effective way to communicate? - Answer -It
allows for instant feedback, clarity, and understanding.
In verbal communication, how is emotion expressed? - Answer -Tone of voice
Which of the following is a benefit of oral communication over written communication? -
Answer -It provides immediate feedback
According to the communication process, who provides information? - Answer -Sender
What does a receiver do to decode a message? - Answer -Apply their own frame of
reference
Which of the following is the best definition of communication? - Answer -Exchanging
messages
Which active listening technique involves empathy? - Answer -Reflection
Which of the following is an example of audience? - Answer -Nurses of West Pediatric
office
Which of the following refers to the physical space between people? - Answer -Proximity
What form of communication is used to indicate informed consent? - Answer -Written
Which of the following is NOT a desirable communication skill? - Answer -Roll your eyes
when you do not agree.
Alexia, a medical assistant, explains to Mrs. Phillips that the medication is to be taken
once a day with a full glass of water. Which of the following is the goal of Alexia's
communication with Mrs. Phillips? - Answer -Give instructions to patients
Which of the following is NOT true of communication in health care? - Answer -Health
care workers should cross their arms when speaking with patients.
Which is an open -ended question? - Answer -How did you fall?
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Which active listening technique involves asking questions to get a more concise
explanation? - Answer -Clarification
What can a health care worker do to ensure that a patient understands medical
information? - Answer -Use appropriate lay terms.
Which of the following is NOT a method of nonverbal communication? - Answer -Lay
terms
You notice that a colleague is using narrative note form rather than your agency's
preferred SOAP notes method. What should you say? - Answer -"I noticed that your
note-taking style is different. Can I show you our agency's preferred method?"
Which of the following is an example of working well when confronted with a bias? -
Answer -A patient does not speak your language. You smile kindly and offer to get an
interpreter.
Which of the following should be done when giving constructive criticism? - Answer -
Choose words carefully
A colleague tells you that you have documented a patient's health insurance information
incorrectly. How should you respond? - Answer -"Thanks. Could you please explain what
I did wrong?"
What is the purpose of communication patterns? - Answer -To provide a systematic way
of sharing important information
Which of the following is true? - Answer -Overcome personal issues and focus on
performing your job well and with courtesy.
Which of the following is true of communication in the workplace? - Answer -You must
learn to give and accept direction.
A patient in your care has found out that he is terminally ill. What should you do? -
Answer -With sincerity, let him know that you are saddened after learning of his situation
and ask if he wants to talk about it.
What does being sensitive to boundaries mean? - Answer -The ability to recognize the
emotional and physical limits of others.
The physician asks you to send in a prescription for a patient, but you can't quite read
the amount that is being prescribed. What should you do? - Answer -Ask the physician
to clarify the number of pills being prescribed.
Which of the following is a good way to respond to constructive criticism? - Answer -
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