Exam (elaborations)
ITIL Exam 3 With Questions and 100% Correct Answers| A RAted
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What do customer perceptions and business outcomes help to define? A. The value of a service B. Service metrics C. The total cost of a service D. Key performance indicators (KPIs) - A Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circum...
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