CKE EXAM #2 Complete and 100% Correct
9-box grid
A comparative diagram that includes appraisal and assessment data to allow managers to easily see an employee's actual and potential performance
Alternative Dispute Resolution (ADR)
A term applied to different types of employee complaint or d...
CKE EXAM #2 Complete and 100% Correct
9-box grid
A comparative diagram that includes appraisal and assessment data to allow managers to easily see
an employee's actual and potential performance
Alternative Dispute Resolution (ADR)
A term applied to different types of employee complaint or dispute resolution procedures
Applicant Tracking System
A software application recruiters use to post job openings, screen resumes, and contact via email
potential candidates for interviews, and track the time and costs related to hiring people
Apprenticeship Training
A system of training in which a worker entering the skilled trades is given thorough instruction and
experience, both on and off the job, in the practical and theoretical aspects of the work
Arbitration Award
Final and binding award issued by an arbitrator in a labour-management dispute
Assessment Center
A process by which individuals are evaluated as they participate in a series of situations that resemble
what they might need to handle on the job
Attrition
A natural departure of employees from organizations through quits, retirements, and deaths
Augmented Skills
Skills helpful in facilitating the efforts of expatriate managers
Authorization Card
A statement signed by an employee authorizing a union to act as his or her representative for the
purposes of collective bargaining
Balanced Scorecard (BSC)
A measurement framework that helps managers translate strategic goals into operational objectives
Balance-Sheet Approach
A compensation system designed to match the purchasing power in a person's home country
Bargaining Power
The power of labour and management to achieve their goals through economic, social, or political
influence
Bargaining Unit
,A group of two or more employees who share common employment interests and conditions and
may reasonably be grouped together for purposes of collective bargaining
Bargaining Zone
Area within which the union and the employer are willing to concede when bargaining
Behaviour Modeling
An approach that demonstrates desired behavior and gives trainees the chance to practice and role-
play those behaviors and receive feedback
Behaviour Modification
A technique that operates on the principle that behavior that is rewarded, or positively reinforced,
will be exhibited more frequently in the future, whereas behavior that is penalized or unrewarded will
decrease in frequency
Behaviour Observation Scale (BOS)
A behavioral approach to performance appraisal that measures the frequency of observed behavior
Behavioral Description Interview (BDI)
An interview in which an applicant is asked questions about what he or she actually did in a given
situation
Behaviorally Anchored Rating Scale (BARS)
A behavioral approach to performance appraisal that consists of a series of vertical scales, one for
each important dimension of job performance
Benchmarking
the process of comparing an organization's practices and technologies with those of other companies
Benchmarking
The process of measuring one's own services and practices against the recognized leaders in order to
identify areas for improvement
Blended Learning
The use of multiple training methods to achieve optimal learning on the part of trainees
Bona Fide Occupational Qualification (BFOQ)
A justifiable reason for discrimination based on business reasons of safety or effectiveness
Bonus
an incentive payment that is supplemental to the base wage
Branding
a company's efforts to help existing and prospective workers understand why it is a desirable place to
work
, Burnout
The most severe stage of distress, manifesting itself in depression, frustration, and loss of productivity
Business Agent
Normally a paid labour official responsible for negotiating and administering the collective agreement
and working to resolve union members' problems
Calibration
A process whereby managers meet to discuss the performance of individual employees to ensure
their employee appraisals are in line with one another
Career Counselling
The process of discussing with employees their current job activities and performance, personal and
career interests and goals, personal skills, and suitable career development objectives
Career Networking
The process of establishing mutually beneficial relationships with other business people, including
potential clients and customers
Career Paths
Lines of advancement in an occupational field within an organization
Career Plateau
a situation in which for either organizational or personal reasons the probability of moving up the
career ladder is low
Change Management
Change management is a systematic way of bringing about and managing both organizational changes
and changes on the individual level
Chief Ethics Officer
A high-ranking manager directly responsible for fostering the ethical climate within the firm
Chief Learning Officer
A high-ranking manager directly responsible for fostering employee learning and development within
the firm
Codetermination
representation of labor on the board of directors of a company
Collaborative Software
Software that allows workers to interface and share information with one another electronically
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