Applying the Concept Answers Management Fundamentals Concepts, Applications, and Skill Development 9e Robert N. Lussier Chapter 1 -15 Applying the Concept 1 -1: Management Skills Identify each activity as being one of the following types of management skills: A. Technical B. Interpersonal C. Decision making 1. The manager is in a meeting making a presentation . B. Interpersonal. Make a presentation requires communication skills, which is part of interpersonal skills. 2. The manager is working on fixing a broken machine. A. Technical. Fixing a machine takes technical skills. 3. The manager is sending an email le tting the employees know they exceeded the sales goal. B. Interpersonal. Although writing an e -mail does require some limited technical ability , everyone seems to have in business today ; the focus is on communication of information. And communication is an important part of interpersonal skills. 4. The manager is scheduling which machines will produce each product next week. C. Decision making. Scheduling requires the manager to make decisions. 5. The manager is trying to figure out a way to solve a problem . C. Decision making. Part of the definition of decision -making is solving problems. 6. The manager is praising an employee for a job well done. B. Interpersonal. Thanking someone with praise is a form of motivation. Applying the Concept 1 -2: Management Functions Indicate which type of function the manager is performing in each situation: A. Planning B. Organizing C. Leading D. Controlling E. Nonmanagement 7. The manager is encouraging an employee to get a college degree so she can become a manager. C. Leading. The manager is trying to influence the employee; influencing is in the definition of leadership. 8. The manager is conducting a job interview to select a new employee for a new open position in sales. B. Organizing. As stated in the text, selectin g is part of staffing –organizing function. 9. The manager is emptying his trash. E. Nonmanagement. The manager get s the job done through others, and this is not really performing any of the management functions. 10. The manager is scheduling employee work hours for next week. A. Planning. Scheduling future work hours is part of planning. 11. The manager is giving the workers a pep talk to motivate them to work hard to meet the production quota today with an absent employee. C. Leading. The pep talk is given to motivate employees, which is intended to influence their performance 12. The manager is conducting an employee‘s annual performance evaluation. B. Organizing. As stated in the text, evaluating employees is part of the staffing –organizing function. 13. The manager is checking how many new computers have been produced so far today. D. Controlling. The manager is monitoring and measuring progress, which is in the definition of controlling. 14. The manager is greeting customers as they enter the retail stor e asking if she can be of assistance finding anything . E. Nonmanagement. Waiting on customers is employee, not management , work. Applying the Concept 1 -3: Management Roles NOTE: This application has two parts. You can keep it simple by not requiring stud ents to identify the roles within each category Identify each of the managerial activities as part of one of the three role categories and its role within each category: A. Interpersonal role (1 Figurehead, 2 Leader, and 3 Liaison) B. Informational role (1 Monitor, 2 Disseminator, and 3 Spokesperson) C. Decisional role (1 Entrepreneur, 2 Disturbance handler, 3 Resource allocator, and 4 Negotiator) 15. The managers are meeting with two employees to resolve a conflict between them . C. Decisional role ; 2 Disturbance handler. The manager is taking corrective action during a dispute. 16. The sales manager is meeting with the production manager about a customer order. A. Interpersonal role; 3 Liaison. The sales manager is interacting with the manager from production (outside her unit) to gain information. 17. The manager is sending an email with the new work schedule to employees for next week. B. Informational role; 2 Disseminator. The manager is sending information to others. 18. The manager discusses nex t year‘s budget. C. Decisional role ; 3 Resource allocator. As stated in the text, budgeting is part of the resource allocation role 19. The mayor is cutting the ribbon at the groundbreaking for the new town hall. A. Interpersonal role ; 1 Figurehead. The ma nager is playing the figurehead role –ceremonial activity. 20. The manager develops a new app that will be sold as an additional source of income. C. Decisional role ; 1 Entrepreneur. The manager is playing the entrepreneur role by developing a new app. 21. The manager is reading the monthly budget report. B. Informational role ; 1 Monitor. The manager is playing the monitor role by reading the report to receive information. 22. The manager shows a new employee how to record her working hours. A. Interpersonal role; 2 Leader. The manager is playing the leader role by showing the employee how to record working hours. Applying the Concept 1 -4: Differences Among Management Levels Identify the level of management in the following five instances: A. Top B. Middle C. First-line 23. Managers who report to executives . B. Middle. Middle managers report to an executive. 24. Managers who need technical skills more than decision -making skills C. First -line. First -line managers have a greater need for technical skills than d o top or middle managers. 25. Managers who tend to spend more time planning and organizing.
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