WGU C483 - Principles of Management EXAM
QUESTIONS (430 TERMS) WITH VERIFIED
DEFINITIONS UPDATED 2024
1). Accommodation
Ans: A style of dealing with conflict involving cooperation on behalf of the other party
but not being assertive about one's own interests
2). Accountability
Ans: The expectation that employees will perform a job, take corrective action when
necessary, and report upward on the status and quality of their performance
3). Accounting audits
Ans: Procedures used to verify accounting reports and statements
4). Acquisition
Ans: One firm buying another
5). Activity-based costing (abc)
Ans: A method of cost accounting designed to identify streams of activity and then to
allocate costs across particular business processes according to the amount of time
employees devote to particular activities
6). Adapters
Ans: Companies that take the current industry structure and its evolution as givens,
and choose where to compete
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, 7). Adverse impact
Ans: When a seemingly neutral employment practice has a disproportionately
negative effect on a protected group
8). Advertising support model
Ans: Charging fees to advertise on a site
9). Affective conflict
Ans: Emotional disagreement directed toward other people
10). Affiliate model
Ans: Charging fees to direct site visitors to other companies' sites
11). Affirmative action
Ans: Special efforts to recruit and hire qualified members of groups that have been
discriminated against in the past
12). After-action review
Ans: A frank and open-minded discussion of four basic questions aimed at
continuous improvement
13). Alderfer's erg theory
Ans: A human needs theory postulating that people have three basic sets of needs
that can operate simultaneously (Existence, Relatedness and Growth)
14). Arbitration
Ans: The use of a neutral third party to resolve a labor dispute
15). Assessment center
Ans: A managerial performance test in which candidates participate in a variety of
exercises and situations
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, 16). Assets
Ans: The values of the various items the corporation owns
17). Authentic leadership
Ans: A style in which the leader is true to himself or herself while leading
18). Authority
Ans: The legitimate right to make decisions and to tell other people what to do
19). Autocratic leadership
Ans: A form of leadership in which the leader makes decisions on his or her own and
then announces those decisions to the group
20). Autonomous work groups
Ans: Groups that control decisions about and execution of a complete range of tasks
21). Avoidance
Ans: A reaction to conflict that involves ignoring the problem by doing nothing at all or
deemphasizing the disagreement
22). Balanced scorecard
Ans: Control system combining four sets of performance measures: financial,
customer, business process, and learning and growth
23). Balance sheet
Ans: A report that shows the financial picture of a company at a given time and
itemizes assets, liabilities, and stockholders' equity
24). Barriers to entry
Ans: Conditions that prevent new companies from entering an industry
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, 25). Behavioral approach
Ans: A leadership perspective that attempts to identify what good leaders do—that is,
what behaviors they exhibit
26). Benchmarking
Ans: The process of comparing an organization's practices and technologies with
those of other companies
27). Bootlegging
Ans: Informal work on projects, other than those officially assigned, of employees'
own choosing and initiative
28). Boundaryless organization
Ans: Organization in which there are no barriers to information flow
29). Boundary-spanning
Ans: Interacting with people in other groups, thus creating linkages between groups
30). Bounded rationality
Ans: A less-than-perfect form of rationality in which decision makers cannot be
perfectly rational because decisions are complex and complete information is
unavailable or cannot be fully processed
31). Brainstorming
Ans: A process in which group members generate as many ideas about a problem as
they can; criticism is withheld until all ideas have been proposed
32). Broker
Ans: A person who assembles and coordinates participants in a network
33). Budgeting
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