LENOVO WARRANTY SERVICE AUTHORIZATION EXAM RWST016 EXAM QUESTIONS AND CORRECT ANSWERS | ALREA DY GRADED A+ | LATEST VERSION 2024 (JUST RELEASED) Lenovo Solution Center is a diagnostic tool that can be run on what operating systems? (Select all that apply) ------CORRECT ANSWER ---------
------Windows AND Linux When updating a system serial number, the information must be entered in what? ------CORR ECT ANSWER --------------- Capital letters You have been dispatched on a call to replace the main assembly board on a laptop. When you arrive onsite and start to do the repair, you notice the serial number does not match the information in the Service Ord er (SO). Which of the following is the best way to resolve the matter? ------
CORRECT ANSWER --------------- Escalate the issue to the Contact Center for assistance on the best course of action. Which of the following is a correct description of a CRU? ------CORRECT ANSWER --------------- Replacement parts that are determined to be simple enough for a non -trained person to remove and replace. Before beginning any repairs, which of the following should a Service Technician do? ------CORRECT ANSWER ---------- -----Verify the status of the warranty Which of the following laptop cables are usually routed through a hinge assembly and into the base of the system? ------CORRECT ANSWER -------
-------- WLAN antenna cables In which form factor are you most likely to find DIMMs? ------CORRECT ANSWER --------------- Workstations What method is recommended for applying thermal compound in desktop form factors? ------CORRECT ANSWER --------------- Place a pea sized dab in the mid dle of the processor If a computer with an internal battery stops responding or cannot be powered off by pressing the power button, which of th e following might help? ------CORRECT ANSWER --------------- Insert a paperclip into the reset hole What is Lenovo Diagnostic Solutions? ------CORRECT ANSWER --------------
-A diagnostic tool that can be booted by itself on any Lenovo computer regardless of what operating system it has. What are two different types of questions that can be asked to gath er specific information? ------CORRECT ANSWER --------------- Open -ended and closed -ended Which Lenovo sub -brand should a customer search for to find powerful gaming products? ------CORRECT ANSWER --------------- Legion What are recovery media? ------COR RECT ANSWER --------------- Media containing a backup of the original factory condition or a favored condition of a computer. Where can customers order digital recovery media? ------CORRECT ANSWER --------------- The Lenovo Recovery page. If a customer b egins to use obscene language or words, what should you do? ------CORRECT ANSWER --------------- Calmly call them on their behavior One key aspect of exceptional customer service is ------CORRECT ANSWER --------------- Involving the customer in the solution process Exceptional customer service creates exceptional ____________, leaving customers feeling positive and enthusastic about their interactions with Lenovo. ------CORRECT ANSWER --------------- Customer survey results What is the strongest Lenovo diagnostic tool? ------CORRECT ANSWER ----
----------- Lenovo Diagnostics - Windows Version What are replacement parts that are determined to be simple enough for a non-trained person to remove and replace? ------CORRECT ANSWER -------
-------- Customer Replaceable Units What is the first phase of the Onsite Service process? ------CORRECT ANSWER --------------- Service Acknowledgement Which resource should you use to find the download link for the SNPNMTM utility? ------CORRECT ANSWER --------------- Lenovo Technical Support site What is electrostatic discharge? ------CORRECT ANSWER --------------- The sudden flow of static charge from an object with a higher charge to an object with a lower charge. Personal Reference (PSREF) sheets are PDFs that provide full platform specifications and certifications. Typically, PSREF updates are released every three weeks. What do updates usually include? ------CORRECT ANSWER --------------- Specifications for products and models launched since the previous update. What are replacement parts that must be removed and replaced by a trained technician? ------CORRECT ANSWER --------------- Field Replaceable Units The Maintenance Diskette is a Think Branded system board utility. What is it used for? ------CORRECT ANSWER --------------- To update the system after a system board has been replaced.
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