Genesys Certified Cloud Partner (CCP) | 2023 | 115 Questions with 100% Correct Answers | Updated & Verified | 33 Pages
Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen?
a. Genesys Knowledge Network
b. Genesys Cl...
1). Which one of the genesys reference resources provides the latest community threads and
status of the genesys cloud on its home screen?
a. genesys knowledge network
b. genesys cloud resourcecenter
c. genesys cloud community
Ans: a. Genesys Knowledge Network
2). Which one of the genesys reference resources is the best place for trouble shooting
configuration and feature descriptions as well as releases?
a. genesys knowledge network
b. genesys cloud resourcecenter
c. genesys cloud community
Ans: b. Genesys Cloud ResourceCenter
3). The ccp courses have a large number of links to which one of the following genesys
reference resources?
a. genesys knowledge network
b. genesys cloud resourcecenter
c. genesys cloud user guide
Ans: b. Genesys Cloud ResourceCenter
4). Which of the following services are available from genesys cloud cx?
a. collaborate
b. accounting
c. communicate
d. contact center
Ans: A, C, and D
5). Which one of the following models views genesys cloud cx as a grouping of services and
the processing of data between those services?
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, a. licensed component model
b. services component model
Ans: b. Services component model
6). Which one of the genesys cloud cx services provides directory services?
a. genesys cloud platform
b. genesys cloud collaborate
c. genesys cloud communicate
d. genesys cloud contact center
Ans: b. Genesys Cloud Collaborate
7). Which one of the following genesys cloud cx services provides text chat video chat and
document sharing features?
a. genesys cloud platform
b. genesys cloud collaborate
c. genesys cloud communicate
d. genesys cloud contact center
Ans: b. Genesys Cloud Collaborate
8). The license cost per user is determined by the __________ that consumes features of the
most expensive cloud shell license during a billing cycle.
Ans: Role, User
9). In the scenario where a customer has agents who work in consecutive shifts i.e. 1st shift
works 6:00 am - 3:00 pm and 2nd shift works 3:00 pm - 12:00 am which one of the
following license types is likely the most cost-effective?
a. genesys cloud 3 license
b. concurrent license
c. named license
Ans: b. Concurrent license
10). When an organization is created within genesys cloud cx it is assigned to an aws (amazon
web services) region based on which one of the following?
a. location of the company's main office.
b. organization's location.
c. location of the company's genesys cloud cx administrator.
d. location of the company's primary data center.
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, Ans: b. Organization's location.
11). The https://login.mypurecloud.com url provides access to genesys cloud cx in which one
of the following aws (amazon web services) regions?
a. us east (n. virigina)
b. us west (oregon)
c. canada (canada central)
d. eu (frankfort)
e. asia pacific (mumbai)
Ans: a. US East (N. Virigina)
12). Which of the following are valid methods for accessing all functions of genesys cloud cx?
a. genesys cloud cx desktop app for windows
b. web browser
c. collaborate mobile app for android or ios
d. genesy cloud cx desktop app for linux
Ans: A, B
13). When is it necessary for a user to change their organization on the login screen?
a. when they are logging into a different genesys cloud cx region.
b. when they belong to more than one genesys cloud cx organization within a region.
c. when they are logging into a genesys cloud cx organization that is not their home
organization.
d. when they are logging into an organization that is not located in the proper aws region.
Ans: b. When they belong to more than one Genesys Cloud CX organization within a
region.
14). Which one of the following is the most inclusive genesys cloud cx organizational unit?
a. division
b. corporation
c. organization
d. location
Ans: c. Organization
15). Which one of the following non-customized roles is required to configure the majority of
the genesys cloud collaborate features?
a. supervisor
b. admin
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