Test Bank for Service Management Operations, Strategy, Information Technology 10th Edition By Sanjeev Bordoloi Chapter 1-16. A+
4 views 0 purchase
Course
Service Management Operations, Strateg 10e
Institution
Service Management Operations, Strateg 10e
Book
Loose Leaf for Service Management: Operations, Strategy, Information Technology
Test Bank for Service Management Operations, Strategy, Information Technology 10th Edition By Sanjeev Bordoloi Chapter 1-16. A+
Chapter 1
Student name:__________
1) The service package consists of five features. Which one of the features listed below is
not included in the package?
1) ______
...
Test Bank for Service Management Operations, Strategy, Information Technology 10th Edition By Sanjeev Bordoloi Chapter 1-16. A+
All for this textbook (2)
Written for
Service Management Operations, Strateg 10e
All documents for this subject (2)
Seller
Follow
TestsBanks
Reviews received
Content preview
Test Bank for
Service Management Operations, Strategy, Information Technology 10th Edition
By Sanjeev Bordoloi
Chapter 1-16 Answers are the at end of Each chapter
Chapter 1
Student name:__________
1) The service package consists of five features. Which one of the features listed below is
not included in the package?
1) ______
A) explicit services
B) supporting facility
C) information
D) cost of service
Question Details
Bloom's : Remember
AACSB : Communication
Difficulty : 1 Easy
Learning Objective : 01-07 Describe a service using the five dimensions of the service package.
Topic : The Service Package
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
2) The major input into a large public hospital from a service point of view would be
________blank.
2) ______
, A) physicians' services
B) patients
C) nursing services
D) federal reimbursement (Medicare/Medicaid)<em></em>
Question Details
Bloom's : Remember
AACSB : Communication
Difficulty : 1 Easy
Learning Objective : 01-07 Describe a service using the five dimensions of the service package.
Topic : The Service Package
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
3) Which of the following isnot true of services?
3) ______
A) The customer is the input.
B) The customer takes an active part in the service.
C) A service can be inventoried.
D) Production and consumption occur simultaneously. <i></i>
Question Details
AACSB : Communication
Bloom's : Understand
Difficulty : 2 Medium
Learning Objective : 01-05 Explain the essential features of the service-dominant logic.
Topic : Service-Dominant Logic
Accessibility : Keyboard Navigation
4) Which of the following isnot a type of service in the non-ownership classification?
4) ______
, A) goods rental
B) information
C) labor and expertise
D) network usage
Question Details
AACSB : Communication
Bloom's : Understand
Difficulty : 2 Medium
Learning Objective : 01-07 Describe a service using the five dimensions of the service package.
Topic : The Service Package
Accessibility : Keyboard Navigation
5) The service process matrix classification consists of four categories of services. Which
one of the four features listed below is not included in this classification?
5) ______
A) Service factory.
B) Service shop.
C) Public service.
D) Professional service.<em></em>
Question Details
Bloom's : Remember
AACSB : Communication
Learning Objective : 01-08 Use the service process matrix to classify a service.
Topic : Grouping Services by Delivery Process
Difficulty : 1 Easy
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
6) Which service offering is best described by the following service mix: a high degree of
customer interaction and a high degree of labor intensity?
6) ______
, A) public university
B) cruise ship
C) plumbing repair
D) chiropractor
Question Details
Bloom's : Remember
AACSB : Communication
Learning Objective : 01-08 Use the service process matrix to classify a service.
Topic : Grouping Services by Delivery Process
Difficulty : 1 Easy
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
7) Division of labor is the central concept of ________blank.
7) ______
A) industrial societies
B) preindustrial societies
C) agrarian societies
D) postindustrial societies<em></em>
Question Details
AACSB : Communication
Bloom's : Understand
Difficulty : 2 Medium
Learning Objective : 01-03 Describe the features of preindustrial, industrial, and postindustrial so
Topic : Stages of Economic Development
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
8) An empty airline seat or hotel room not occupied best illustrates the characteristic of a
service's ________blank.
8) ______
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller TestsBanks. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
