CMN 003V Final Exam Questions with 100% Correct Answers
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Course
CMN 003V
Institution
CMN 003V
Listening Styles Correct Answer 1. People-Oriented
2. Action-Oriented
3. Content-Oriented
4. Time-Oriented
1. People-Oriented Correct Answer is attuned to finding common interests with others and discerning their emotions and interests.
2. Action-Oriented Correct Answer looks for organizat...
CMN 003V Final Exam Questions with 100%
Correct Answers Listening Styles Correct Answer 1. People-Oriented
2. Action-Oriented
3. Content-Oriented
4. Time-Oriented
1. People-Oriented Correct Answer is attuned to finding common interests with others and discerning their emotions and interests.
2. Action-Oriented Correct Answer looks for organization and precision. An action-
oriented listener likes neat, concise, error-free presentations.(For example, Monica approves her interns filling her in on the week's activities in a clear, straightforward way and gets frustrated when she can't understand them.)
3. Content-Oriented Correct Answer Someone with a content-oriented style likes to attend to details and think things through (Ben really enjoys listening to political commentators, for instance, because they make him think about his own social and political views.)
4. Time-Oriented Correct Answer Emphasizes efficiency. Someone with a time-oriented style prefers conversations that are quick and to the point.
Listen effectively Correct Answer Effective listening requires listening with the conscious
and explicit goal of understanding what the speaker intends to communicate.
STAGES OF EFFECTIVE LISTENING Correct Answer Hearing- Physically perceiving sound
Understanding- Comprehending the words we have heard
Remembering- Storing ideas in memory
Interpreting- Assigning meaning to what we have heard
Evaluating- Judging the speaker's believability and intentions
Responding- Indicating that we are listening
Hearing Correct Answer The physical process of perceiving sound, is where listening begins.
Understanding Correct Answer is comprehending the words we have heard.
Remembering Correct Answer Is being able to store something in your memory and retrieve it when needed Interpreting Correct Answer Is the process of assigning meaning to information that has been selected for attention and organized. Paying attention to all the speaker's verbal and nonverbal behaviors so you can assign meaning to the person's message
Evaluating Correct Answer Is judging the speaker's believability and intentions.
Responding Correct Answer Responding, or indicating to a speaker that we are listening. We sometimes refer to this process as "giving feedback." We respond both verbally and nonverbally using a variety of strategies.
Types of listening Correct Answer 1. Informational listening
2. Critical listening
3. Empathic listening
Informational listening Correct Answer Informational listening is used when learning
(Much of the listening you do in class or at work)
Critical listening Correct Answer When our goal is to evaluate or analyze what we're hearing
Empathic listening Correct Answer Occurs when you are trying to identify with the speaker by understanding and experiencing what he or she is thinking or feeling.
Barriers to Successful Listening Correct Answer 1. Noise
2. PSEUDOLISTENING AND SELECTIVE ATTENTION
3. INFORMATION OVERLOAD
4. GLAZING OVER
5. REBUTTAL TENDENCY
6. CLOSED-MINDEDNESS
7. COMPETITIVE INTERRUPTING
Five Styles of Conflict Correct Answer 1. Competing style
2. Avoiding style
3. Accommodating style
4. Compromising style
5. Collaborating style
1. Competing style Correct Answer Represents a high concern for our own needs and desires and a low concern for those of the other party. The goal is to win the conflict while the other party loses.
2. Avoiding style Correct Answer Demonstrates low concern for both the self and the other party. Adopting this style means ignoring the conflict and hoping it will go away on its own.
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