TLI4801 EXAM PACK 2023
Mark is an HR Director who frequently engages with the Finance Group and the Research & Development Group in his organization. Mark is engaging in __________.
The phenomenon that occurs when an individual perceives they will be viewed negatively based on their associa...
1). Mark is an hr director who frequently engages with the finance group and the research &
development group in his organization. mark is engaging in __________.
Ans: boundary spanning
2). The phenomenon that occurs when an individual perceives they will be viewed negatively
based on their association with a devalued group is known as ___________.
Ans: The phenomenon that occurs when an individual perceives they will be viewed
negatively based on their association with a devalued group is known as ___________.
3). Reading comprehension, writing, and math are all considered which of the following?
Ans: Basic skills
4). Nordstrom employees know exactly what is expected of them. the company's core values
are so widely held and shared that they provide great influence on all the employees.
nordstrom's culture is characterized as a(n) _______ culture.
Ans: strong
5). Which of the following statements is false regarding organizational culture and local and/or
national cultures?
Ans: Organizations should ignore local cultures
6). Apple uses competitive pay and benefits to attract top candidates and motivate employees
to take risks. the company has emphasized the introduction of major new products and
services. which strategy is apple following?
Ans: Innovation
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, 7). Which one of the following is established by the organization to transmit messages related
to the professional activities of members?
Ans: Formal channel
8). Messages that are routine lend themselves to what type of communication channel?
Ans: Channel low in richness
9). _______ is the way in which job tasks are formally divided, grouped, and coordinated.
Ans: Organizational structure
10). Which of the following emphasizes learner control over the pace and content of instruction,
allows individuals to interact through online communities, and incorporates other
techniques such as simulations and group discussions?
Ans: E-learning training
11). Which of the following statements does not describe an example of a manager's use of
downward communication?
Ans: Discussions about the local sports team's recent game
12). A trip to the department of motor vehicles in most states requires applicants for a driver's
license to move through a number of different clerks. one may handle validation, one may
process the license, and another may collect payment. the dmw is using ______________.
Ans: process departmentalization
13). In an alternative model of group development, members agree on roles and make decisions
during the _________ stage.
Ans: norming
14). The ___________ is an organization's informal communication network.
Ans: grapevine
15). Forces which help sustain a culture include which of the following?
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