Lenovo Warranty Service Authorization Exam (RWST016) 2024 -2025 Update Questions and Verified Correct Answers Guaranteed A+ 1. Hardware Maintenance Which of the following shows the list of components Manual (HMM) that must be removed before servicing the LCD panel? 2. The sudden flow of stat - What is electrostatic discharge? ic charge from an object with a higher charge to an object with a lower charge. 3. Involving the customer in the solution process One key aspect of exceptional customer service is ______________. 4. Disconnect the power cable A technician is about to open a desktop PC to replace a video card. He shuts down the computer, 5. To create bootable diag- opens it, grounds himself with the ESD wrist strap, and begins to open the case. Which step did the technician forget to do? What is the Bootable Generator used for? nostics in Windows and Linux. 6. Continually tap F1 during system boot How do you enter BIOS Setup? 7. DIMMs and SO -DIMMs 8. Lenovo Vantage 9. Memory sockets on Motherboard 10. Spread the thermal compound until the entire surface is covered. What are the two major different types of memory modules that will be found across Lenovo systems? Which Lenovo diagnostic tool is best for blue screen errors, slow operating systems, and regular hardware scans? Where is RAM installed? Which of the following statements are true about replacing the thermal compound on a laptop? 11. Peripheral Component What does PCIe stand for? Interconnect Express 13. Power Supply Case If you don't have a field kit handy, constantly touch - Bare metal on the inside ing which components in the chassis will give you of the chassis zero potential for ESD? (select all that apply)
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