WGU C720 OA LATEST EXAM REAL EXAM 200 QUESTIONS AND CORRECT ANSWERSVERIFIED ANSWERS BY EXPERT100 PASS
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Course
CHEM 210
Institution
CHEM 210
WGU C720 OA LATEST EXAM REAL EXAM 200 QUESTIONS AND CORRECT ANSWERS(VERIFIED ANSWERS BY EXPERT)100% PASS
Benchmarking
Quality Function Deployment
5 Dimensions of Quality
Quality of Goods
Performance
Features
Reliability
Conformance
Durability
Serviceability
Aesthetics
Perceived Quality...
WGU C720 OA LATEST EXAM REAL EXAM 200
QUESTIONS AND CORRECT ANSWERS(VERIFIED
ANSWERS BY EXPERT)100% PASS
1). Benchmarking
Ans: is a process by which a company compares its performance to the performance
of other companies. Those other companies need not be competitors, nor be within the
same industry. Instead, the purpose of benchmarking is to set a standard based upon the
company that is recognized as the best at a certain activity.
2). Quality function deployment
Ans: takes customer expectations and transforms them into specific actions designed
to meet those expectations.
3). 5 dimensions of quality
Ans: Reliability, Responsiveness, Assurance, Empathy, and Tangibles
Ans: primary operating characteristics of a product.
6). Features
Ans: secondary characteristics that supplement the product's basic functioning.
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, 7). Reliability
Ans: length of time a product will function before it fails, or the probability it will
function for a stated period of time.
8). Conformance
Ans: degree to which a product's design and operating characteristics match pre-
established standards.
9). Durability
Ans: ability of a product to function when subjected to hard and frequent use.
10). Serviceability
Ans: speed, courtesy, and competence of repair.
11). Aesthetics
Ans: how a product looks, feels, sounds, tastes, or smells.
12). Perceived quality
Ans: image, advertising, or brand name of a product.
13). Costs of quality
Ans: Identifying and eliminating steps in a process that do not add value for a
customer has the potential to reduce selling price.
14). Failure costs
Ans: can be internal to the organization or external involving the customer.
15). Appraisal costs
Ans: investment in measuring quality and assessing customer satisfaction.
16). Prevention costs
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