Test Bank For Managing Organizational Change 4th Edition by Ian Palmer - All Chapters. isbn: 9781260043716.
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Course
CMP - Communication Management Professional
Institution
CMP - Communication Management Professional
Test Bank For Managing Organizational Change 4th Edition by Ian Palmer, Richard Dunford, David Buchanan, Gib Akin.
ISBN: 9781260043716.
Managing Organizational Change 4e test bank.
palmer 4e test bank.
TEST BANK Managing Organizational Change 4/E Ian Palmer
Chap 01: Managing Change Stories and Paradoxes.
1) Which of the following statements is a characteristic of process narratives?
A) They are based on quantitative and statistical research methods.
B) They have a narrow frame of reference.
C) They lack the ability to express complexity within a coherent sequence of events.
D) They expose the nature and significance of the causal factors acting on events.
2) Stories that not only describe change but also provide an explanation of the results of change
initiatives are called _____.
A) moral tales
B) process narratives
C) learnt lessons
D) experienced fables
3) _____ occurs when events are understood through the stories that are shared about them.
A) Moral understanding
B) Fabled wisdom
C) Parable knowledge
D) Narrative knowing
4) Stories are considered process theories because _____.
A) their narrative patterns stay close and loyal to individual cases
B) they conceal the nature and significance of the causal factors acting on events
C) they can uncover the mechanisms behind a sequence of events
D) they enable the reader to adopt a neutral or an external stance
5) Which of the following major problems did Starbucks face when Roz Brewer joined the
business as chief operating officer in 2017?
A) The baristas outnumbered the customers, resulting in losses.
B) Sales had stalled after five years of exceptional growth.
C) The new mobile order and pay system did not succeed.
D) Employees in stores were spending too much time with customers as opposed to on
tasks.
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,6) Identify the major problem faced by Sears Holdings Corporation two years after the merger
of Kmart and Sears Roebuck.
A) A lawsuit alleging environmental damage was filed by regulators.
B) A lawsuit to dissolve the merger was filed.
C) Profits were down by 45 percent.
D) Problems existed with the quality of customer care.
7) Which of the following is one of the steps taken by Eddie Lampert in response to the
problems faced by Sears Holdings Corporation?
A) He published performance data on his public blog.
B) He implemented a business model in which all the department heads had the same
financial goals.
C) He downsized the company.
D) He implemented a decentralized organizational structure.
8) Which of the following was the outcome of the new organizational model implemented by
Eddie Lampert, the chairman of Sears Holdings Corporation?
A) It improved performance.
B) It encouraged the divisions to turn against each other.
C) It resulted in several hundred job losses across the organization.
D) It encouraged the department heads to focus on the welfare of the company as a
whole.
9) Which of the following features of the literatures on change management makes it difficult to
access and to absorb?
A) All the literatures on change management share the same perspective.
B) Recent research on change management has made previous commentary irrelevant.
C) The literatures on change management lacks variety in terms of methodologies.
D) The concepts that are used vary widely in scale.
10) Which of the following is a characteristic of organizational change?
A) It is a completely irrational process.
B) From a management perspective, it is easy to implement.
C) From a management perspective, it is seen as problematic.
D) It is a process that lacks creativity.
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,11) Which of the following properties of the literature on organizational change management is
usually seen as a problem, something that the experts cannot agree upon?
A) blurred boundaries
B) many perspectives
C) range of concepts
D) varied settings
12) The varied settings property of the literature on organizational change management means
_____.
A) evidence and examples come from a range of organizational types and contexts, using
different methodologies
B) there are contributions from different academic disciplines and theoretical
perspectives
C) the concepts that are used vary in scale, from schools of thought or perspectives on
change, through methodologies, to single tools
D) recent research in the field has made the previous commentary irrelevant
13) Which of the following is most likely an advantage of adopting a multiple perspectives
approach to the management of organizational change?
A) It results in the easy access to the change literature.
B) It encourages the search for creative solutions.
C) It overcomes the issue of fragmented advice.
D) It provides solutions that are agreed upon by all the experts.
14) Which of the following reasons makes it difficult for a practicing manager who is less
interested in theoretical perspectives to know what works in the management of
organizational change?
A) The impact of change is unidimensional.
B) The cause and effect across complex processes that unfold over time is difficult to
establish.
C) The stakeholders affected by change share the same view.
D) Recent research on change management has made previous commentary irrelevant.
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, 15) Which of the following statements is true of organizational change?
A) Minor changes are less valuable.
B) The importance of minor changes is overstated in organizations.
C) The implementation of minor changes is relatively expensive.
D) Shallower changes can facilitate and complement the deeper initiatives.
16) Unlike Starbucks' founder Howard Schultz, its chief operation officer Roz Brewer's
management style focused on _____.
A) evidence, data, and the numbers
B) a combination of instinct and intuition
C) innovating complex beverages with fancy ingredients
D) prioritizing corporate projects
17) In the context of different cultures in organizations, skilled change agents are most likely to
struggle in _____.
A) casual style-based organizations
B) responsive organizations
C) agile organizations
D) rules-based organizations
18) Which of the following statements is true of active learning?
A) It occurs only in organizations with rules-based, top-down management.
B) It refers to implementing changes.
C) It automatically follows the process of identifying lessons after a crisis.
D) It occurs only when change is a solo performance.
19) In the context of assessing the depth of change, which of the following is an example of
change that is categorized as "off the scale"?
A) improving efficiencies
B) changing the way in which business transactions are conducted
C) dramatically redrawing organization and sector boundaries
D) relocating resources
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