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HSA Exam - Questions & Complete Answers
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HSA Exam - Questions & Complete Answers
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HSA Exam - Questions & Complete AnswersIndustry overview Correct Ans - 11.4M employees
20% managerial
32 states
Largest minority employer
Food service industry Correct Ans - 45% restaurant managers are
female
9% african american
9% hispanic
Baby boomers Correct Ans - 34-64, after WWII, 1/3 of US pop.
Gen X Correct Ans - 65-75, wise
Hispanic Correct Ans - High birth rate
Immigrants
African American Correct Ans - in the 90s, 90% lived in the south,
now only 53%
Asian Correct Ans - Least segregated group
Higher median income
Getting a job Correct Ans - Creating a network is most important:
Friends, family, university placement, job postings, cold calling
Employers look for Correct Ans - Dedication
Desire to serve
Decision making
Communication
Experience
Technical
September 11th resulted in Correct Ans - Travel restrictions
Effects on destinations
Safety issues
Cost of operations
, Gov regulations
Outlook for hospitality 5 Correct Ans - Accelerating competition
Value consciousness
Technology
Diversity
Globalization
Technology Correct Ans - "laggards" aka we are slow to technology
change
Airline is the most advanced
Hotel lifespan Correct Ans - 30-40 years
Market analysis Correct Ans - How supply and demand changes
over time
25% Correct Ans - of hotels planned between 1994 and 2002 were
actually built due to lack of financing and uncertainty for the future
Securization Correct Ans - Influx of funds from debt or equity to
build hotels
Dimensions of hotel investment decision Correct Ans - Financing
Real estate values
Operations
Feasibility determination Correct Ans - Site selection
Competitive analysis
Legal issues
Labor issues
Financial feasibility
Consumer demand Correct Ans - Most important force driving
changes in hospitality
Gen Y Correct Ans - The children of the baby boomers
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