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WGU C215 AORN Periop 101 FINAL EXAM Q&A (REAL) New Update 2023
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WGU C215 AORN Periop 101 FINAL EXAM Q&A (REAL) New Update 2023
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WGU C215 Operations Management1. Advertising revenue model: Provides users with information on services and
products and provides an opportunity for suppliers to advertise
2. Affiliate revenue model: Companies receive a referral fee for directing
business to an affiliate
3. Appraisal cost: The cost associated with uncovering defects
4. Automated order entry systems: A method using telephone models to send
digital orders to suppliers.
5. Backwards integration: Owning or controlling sources of raw materials and
components.
6. Benchmarking: Studying other companies business practices for comparison.
7. Bullwhip effect: Inaccurate or distorted demand information created in the
supply chain.
8. Business to Business commerce: Businesses buying and selling to other
businesses.
9. Business to consumer commerce: Businesses selling to individual
consumers.
10. Cause and effect diagrams: A chart that identifies potential causes of
particular quality problems.
11. Checklist: A list of common defects and the number of observed occurrences
of each.
12. Conformance to specifications: how well a product or service meets the
targets and tolerances set by designers.
13. Continuous improvement: A philosophy of never ending improvement.
14. Control charts: Charts used to evaluate whether a process is operating within
expectations.
15. Crossdocking: Eliminates storage and order picking functions of a distribution
warehouse.
16. Customer defined quality: an integrated effort designed to improve quality
performance at every level of the organization.
17. Deming Prize: Japanese award for companies to recognize efforts in quality
improvement.
18. Distribution management: Responsible for the movement of material from
the manufacturer to the customer.
19. Distribution warehouse: Used for short term storage, consolidation, and
product mixing.
20. Distributor crossdocking: the receiving and consolidating of inbound
products from different vendors into a multi-SKU pallet.
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, . WGU C215 Operations Management
21. E-commerce: Using the internet and web to do business.
22. E-distributors: Independently owned net marketplaces having catalogs
representing thousands of suppliers and designed for spot purchases.
23 E-purchasing: Companies that connect onlone MRO suppliers to businesses
that pay fees to join the market, usually for long term contractual purchasing.
24. Early supplier involment (ESI): Involvement of critical suppliers in new
product design.
25. Electronic data interchange (EDI): A form of computer to computer
communications that enables sharing business documents.
26. Electronic requests for quotes (eRFQs): An electronic request for a quote
on goods and services.
27. Electronic storefront: online catalogs of products made available to the
general public by a single supplier
28. Exchanges: Marketplaces that focus on spot requirements of larger firms in a
single industry
29. External Failure costs: Costs associated with failures that occur at the
customer site.
30. Extranets: intranets that are linked to the internet so that suppliers and
customers can be included in the system.
31. Fitness for use: How well the product performs its intended purpose.
32. Flowchart: A schematic of the sequence of steps involved in a process.
33. Forward integration: Owning or controlling the channels of distributions
34. General warehouse: used for long term storage
35. Green supply chain management: Focucses on the role of the supply chain
with regard to its impact on the environment.
36. Histogram: A chart that shows frequency distribution of observed values of a
variable.
37. Incoming inspection: verifies the quality of incoming goods
38. Industry consortia: Industry owned markets for purchase of direct inputs
from limited number of suppliers.
39. Insourced: processes and activities completed in house
40. Internal failure costs: costs associated with discovering poor quality product
before it reaches customers.
41. Intranets: networks internal to the organization
42. ISO 14000: Set of standards & certification focused on environmental
responsiblity
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