Certify Travel Associate Multiple Choice Accurate 100%
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Course
Certified Travel Agent
Institution
Certified Travel Agent
Business Ethics
Taking mental vacations and exercising regularly are ways of:
A. managing your time.
B. enhancing professionalism through education.
C. managing stress.
D. displaying ethical behavior. - ANSWER C. managing stress.
Business Ethics
A commitment to ongoing education and trai...
Certify Travel Associate Multiple Choice Accurate 100%
Business Ethics
Taking mental vacations and exercising regularly are ways of:
A. managing your time.
B. enhancing professionalism through education.
C. managing stress.
D. displaying ethical behavior. - ANSWER C. managing stress.
Business Ethics
A commitment to ongoing education and training: A. is a mark of a professional.
B. is not necessary once you've gotten a job.
C. is too costly for most travel industry employees.
D. can create a problem with ethical decisions. - ANSWER A. is a mark of a professional.
Business Ethics
A loyal customer asks you to do something unethical. You:
A. do it anyway—the customer is always right.
B. explain to the customer why it is unethical.
C. avoid the situation by not taking the customer's call.
D. offer an alternative solution. - ANSWER D. offer an alternative solution.
Business Ethics
Professionalism implies a commitment to the standards of an occupation and the interests of the client.
A. True
B. False - ANSWER A. True
Business Ethics
Your professional image describes the way you look, not the way you act.
A. True
B. False - ANSWER B. False
Business Ethics
Disclosing information that is factually inaccurate is ethical if it closes the sale. A. True
B. False - ANSWER B. False
Business Ethics
A professional possesses the necessary knowledge and skills for the job as well as:
A. an expensive business suit.
B. sporadic education and training.
C. the willingness to give the agency's interests priority over the client's interests.
D. a commitment to ethical behavior. - ANSWER D. a commitment to ethical behavior.
Business Ethics
A professional code of ethics should:
A. use false or deceptive advertising practices.
B. undermine the integrity of dominant competitors.
C. disclose accurate information.
D. misrepresent services provided when necessary. - ANSWER C. disclose accurate information.
Business Ethics
Ethically speaking, taking the high road means following the path of least resistance.
A. True
B. False - ANSWER B. False
Business Ethics
If you can manage your time more effectively, you should be able to reduce stress.
A. True
B. False - ANSWER A. True
Business Writing Skills
Writing concisely means:
A. limiting documents to no more than one page.
B. limiting the number of excess words and redundancies.
C. choosing complex instead of simple words.
D. choosing jargon to simplify your message. - ANSWER B. limiting the number of excess words and redundancies.
Business Writing Skills
Which of the following techniques is recommended for effective business writing?
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