100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
Test Bank For Introduction to Hospitality 8th Edition By John Walker, Josielyn Walker (All Chapters, 100% Original Verified, A+ Grade) $28.49   Add to cart
Quickly navigate to
Preview
  2.  
  3. Introduction To Hospitality 8e John Walker, Josiel
  4.  
  5. Introduction to Hospitality 8e John Walker, Josiel

Exam (elaborations)

Test Bank For Introduction to Hospitality 8th Edition By John Walker, Josielyn Walker (All Chapters, 100% Original Verified, A+ Grade)

 96 views  1 purchase
  • Course
  • Introduction to Hospitality 8e John Walker, Josiel
  • Institution
  • Introduction To Hospitality 8e John Walker, Josiel

Test Bank For Introduction to Hospitality 8th Edition By John Walker, Josielyn Walker (All Chapters, 100% Original Verified, A+ Grade) Test Bank For Introduction to Hospitality 8e By John Walker, Josielyn Walker (All Chapters, 100% Original Verified, A+ Grade)

Preview 4 out of 109  pages

Document information

  • February 7, 2024
  • 109
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers

Subjects

  • test bank exam bank mcqs solutions manual
  • test bank download free test bank download
  • free solutions manual answer key download

Written for

  • Introduction to Hospitality 8e John Walker, Josiel
  • Introduction to Hospitality 8e John Walker, Josiel

Seller

avatar-seller
tutorsection

Reviews received

Content preview

1 Copyright © 2020 Pearson Education, Inc. Introduction to Hospitality, 8e (Walker) Chapter 1 Introducing Hospitality 1) The word hospitality comes from
A) hospital
B) inns and taverns
C) hospice
D) All of the above
Answer: C
2) Since its introduction, the pineapple has been internationally recognized as
A) non -nutritional
B) a widely used vegetable in the southwest
C) a symbol of hospitality
D) a symbol of danger
Answer: C
3) Key to being successful in the hospitality industry is
A) being service oriented
B) waiting tables
C) knowi ng how to cook
D) bartending skills
Answer: A
4)Intangible means
A) something the guest uses but does not possess
B) assets of the business
C) a souvenir purchased as a gift
D) physical property
Answer: A
5) In the hospitality industry, the con cept of perisha bility means
A) spoiled food that must be discarded
B) an unsold airline seat, hotel room or empty restaurant table
C) it cannot be measured
D) it is intangible
Answer: B
6) Inseparability refers to
A) the fact that production and co nsumption occur independently
B) hospitality products being inherently heterogeneous
C) the fact that production and consumption occur simultaneously
D) hospitality products are tangible
Answer: CIntroduction to Hospitality 8e John Walker, Josielyn Walker (Test Bank All Chapters, 100% Original Verified, A+ Grade) 2 Copyright © 2020 Pearson Education, Inc. 7) Each of the following is a characteristic of the Hospitality Industry EXCEPT: A) characterized by shift work B) the service product and the guest are separate C) no such thing as business hours D) product is intangible and perishable Answer: B 8) Mention of hospitality is found in writing dating b ack to A) Medieval times B) The Sumerians C) Ancient Greece and Rome D) The Silk Road Answer: B 9) Anyone who receives or benefits from the output of someone's work is A) an internal guest B) an em ployee C) a vendor D) a guest Answer: A 10) Int ernal customers are A) the employees B) restaurant dining room customers C) loyal customers who return often D) hotel guests Answer: A 11) Quality guest service requires that we A) increase service advertising B) prioritize our profit motive C) focus on food quality D) understand our guests' needs Answer: D 12) Associate empowerment leads to A) increased guest satisfaction B) incre ased productivity C) the Ritz Carlton associates spending up to $2,000 to make a guest completely happy D) all of the above Answer: D 3 Copyright © 2020 Pearson Education, Inc. 13) Empowerment is A) delegated to management only B) a process that eliminates the need for management C) allowing all employees to make any decision they want D) a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organization's success Answer: D 14) The central focus in hospitality is A) guest service B) attitude C) communication D) provide a big profit Answer: A 15) Corporate philosophy A) embraces the values of the o rganization B) embraces the values of guests including ethics and equality C) em braces the values of the associates including ethics, morals, fairness, and equality D) A and C Answer: A 16) Recruiters are looking for A) creativity B) well -rounded candi dates C) honesty D) service -oriented people Answer: D 17) The concept of pr otecting the natural resources of the planet while achieving corporate profitability is known as A) perishability B) operational values C) sustainability D) productivity Answer: C 18) In the United States, which tavern was the Revolutionary Headquarte rs of General George Washington? A) Coles Ordinary B) Fraunces C) Krieger's D) A and C Answer: B 4 Copyright © 2020 Pearson Education, Inc. 19) Who is regarded as the father of the modern restaurant? A) Pot au Feu B) Thomas Jefferson C) August Escoffier D) M. Boulanger Answer: D 20) In the hospitality industry, the reason we are in business is A) to make a return on investment B) for society C) for non -consumers D) A and C Answer: A 21) What is the reason for succ ess in the hospitality industry? A) Handling guest complaints B) B eing of assistance to all guests C) Service, service, service D) A and C Answer: C 22) Pineapples are A) displayed on bedroom doors B) an exotic fruit reserved for hospitality students C) a symbol of hospitality D) A and C Answer: D 23) The heart of the house is A) the front desk B) the concierge C) the doorman D) behind the scenes Answer: D 24) In the hospitality industry, our services are mostly A) intangible B) tangible C) inseparabl e D) A and C Answer: A

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller tutorsection. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $28.49. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

79650 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling

Recently viewed by you

Exam (elaborations) ·

(0)

NRNP6552 Week 8 Quiz
$28.49  1x  sold
  • (0)
  Add to cart