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TICO review Exam Questions and Answers
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TICO review Exam Questions and Answers
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TICO review Exam Questions andAnswers
Who is TICO funded by? - -Ontario Registrants
-TICO works with consumers to ensure that..... - -They are aware of their rights under
the travel industry act 2002
-what 3 groups work with TICO to carry out its mandate? - -The travel industry, the
Provincial goverment, consumers
-describe the Ontario Travel industry act, 2002 - -they set down the rules under which
travel retainers and travel wholesalers must operate in ontario
-who conducts the registration and inspection of travel businesses in ontario? - -TICO
-what does TICO stand for? - -Travel Industry Council of Ontario
-what does the travel industry act of ontario define a travel agent as? - -a person who
sells travel services provided by another person
-who does the compensation fund apply to? - -any one that purchases from a
registered agency in ontario
-would the compensation fund apply to a manitoba conumer who purchases from a
local agency that has a branch agency in Ontario - -no
-true or false before counselling or advising a travel agent must inform the client of
any counselling fee charged - -true
-does the travel agent have to show a picture of the travel services being sold? - -no
-what does the term 'Representation' in the 2002 travel industry act refer to? - -
presentations of any type, including oral, print and electronic
-in cases where the Registrar issues a false advertising order because a registrant's
advertising violates the Act, when does the order take effect? - -immediately
-true or false according to the travel industry act 2002 the travel agent does not have
to inform a client before booking that some days can be cloudy even in a sun
destination? - -true
, -true or false according to the travel industry act 2002 a travel agent does not have to
inform a client before booking that a counselling fee is applied by the agent - -false
-why would TICO not accept 'From $999' as an acceptable newspaper ad? - -because
it is open ended and it also does not state if taxes are included
-an agency is promoting a resort on its website. they included a drawing of the resort.
would TICO approve of this? - -yes, as long as the drawing is accurate and the
representation states that the drawing is not a photograph
-what is something that the ontario regulation 26/05 demands that is included in a
newspaper ad that has prices listed? - -all taxes except PST and HST
-what is the maximum % that the price can increase when paid in full - -7%
-joe buys travel services from an agency. joe may be entitles to a full refund or a
comparible alternative travel services if the flight is delayed by.... - -25 hours if it not
because of weather
-whose responsibility is it to check that a client's accommodation is going to be in the
same condition as when it was described to the client at the time of purchase? - -the
registrant
-true or false a travel agent must identify what charges are non refundable - -true
-can a travel agent tell part of the group about the travel documents needed for their
trip? - -they have to tell each client
-a client buys a vacation from a travel agency on may 1st. they are leaving on june 15.
ABC tours pays the travel wholesaler on May 8. On Which date must the travel
wholesaler produce the tickets, vouchers, itinerary and other related documents for the
travel agent? - -june 1st
-when do travel agents need payment by? - -21 days before
-how many days before departure does the travel agent have to produce the ticketing?
- -14 days before
-T or F when a client is offered the choice of a refund or comparable alternative travel
services, the registrant is not required to write to the Travel Industry Compensation
Fund stating that no claim is pending - -true
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