CNUR 301 Final Exam Questions with Correct Answers
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Course
CNUR 301
Institution
CNUR 301
CNUR 301 Final Exam Questions with Correct Answers
4 types of conflict - Answer-Data
- simplest to overcome help both parties perceive data similarly
- lack of data Relationship
- fuel disputes, causing them to escalate
- called unrealistic or unnecessary
Value
- happens when people force ...
CNUR 301 Final Exam Questions with Correct Answers 4 types of conflict - Answer -Data - simplest to overcome help both parties perceive data similarly - lack of data Relationship - fuel disputes, causing them to escalate - called unrealistic or unnecessary Value - happens when people force their values on others Structural - oppressive patterns caused by external forces to people in dispute When is avoiding conflict resolution style appropriate ? - Answer -When the issue is trivial or unimportant - Timing inappropriate - Potential damage outweighs potential benefits When is a competing conflict resolution style appropriate ? - Answer -When conflict may escalate or other party might withdraw - competitors need to feel solution is getting worked out Drawback of competing conflict resolution style - Answer -Reduces quality and durability of agreement Increases likelihood of future problems between parties Restricts communication and deceases trust Reasons for competing conflict resolution style - Answer -Short timeframe and action is vital Good for trivial issues Tough decisions require leadership When is a accommodating conflict resolution style appropriate ? - Answer -1. When you are flexible on outcome 2. Preserving harmony more important than outcome 3. You are wrong 4. Builds good faith for future problem solving *does not improve communication* - Let them know relationship will be okay When is a compromising conflict resolution style appropriate ? - Answer -1. Time pressure requires quick resolution 2. Collaboration or competition fails *Does not explore issue at depth* - Let them know they will get something later When is a collaborating conflict resolution style appropriate ? - Answer -1. Parties are committed to the process and adequate time is available 2. Issue is too important to compromise 3. Diverse interests and participants are future focused 4. Promotes creative solutions - Ask what do you need to collaborators? Transactional leadership - Answer -leadership based on an exchange process in which followers are rewarded for good performance and punished for poor performance - task focused laissez faire leadership - Answer -A leadership style that leaves much of the business decision -making to the workforce - a 'hands off' approach and the reverse of the autocratic style - Task focused - Good when group members are highly skilled and motivated or routine is familiar - Bad for new guys Manage by exception leadership - Answer -- Task focused - only manage when people do the wrong thing Instrumental leadership - Answer -focus on strategy and outcomes - task focused passive avoidant leadership - Answer --Task focused - Don't take action until its too big of a problem Dissonant Leadership - Answer -Out of touch with the feelings of the people in the room - Task focused Conflict spiral - Answer -Conflict not being addressed appropriately, resolving in more conflict, To avoid this follow -up when change is not implemented Paternalism - Answer -Overriding someone's wishes because you believe you know what is best for them and to avoid self -harm
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