Exam (elaborations)
CTS 120 Computer Hardware and Support Questions and Answers
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CTS 120 Computer Hardware and Support Questions and Answers
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A small business notices they have been using about 40% more printer paper in the last 30 days compared to theprevious 12 months. They ask you to investigate the matter. What/where will you check?
a Print queue
.
b Event Viewer
.
c Syslog server
.
d Hard drive in the printer
.
The laser printer in your accounting department is printing faded prints that are getting lighter over time.
What is the most likely reason for the faded prints?
a The paper pickup rollers are worn.
.
b The fuser is not reaching the correct temperature.
.
c The printer has foreign matter inside the printer.
.
d The printer is low on toner.
.
Which of the following method is not typically used to keep a computer system cool?
a Keeping the case open
.
b Liquid cooling systems
.
c Case fans
.
d CPU fans
.
e Heat sinks
.
Jochi just started college and is using an online LMS (learning management system) to gain access to his
assignments. From his perspective, what type of cloud service does the LMS represent?
a PaaS
.
b SaaS
.
c XaaS
.
d IaaS
.
Which two statements are true regarding conventional PCI and PCI Express (PCIe) slots?
a The PCIe slots are slightly taller than PCI slots.
, .
b The PCI bus transports 32 data bits in parallel.
.
c The slot form factors are different but compatible.
.
d PCI slots could be used for modern high-end graphics cards.
.
e The PCI bus operates at about 500 Mbps.
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Rebecca completed work on a computer and is verifying the functionality of the system when she finds a new
problem. This problem is not urgent and can be easily fixed. The policy at Rebecca's company is that all
problems need to be reported and given a priority code before they can be assigned to someone.
What should Rebecca do about this new problem?
a Ignore the new problem.
.
b Troubleshoot the new problem.
.
c Report the new problem.
.
d Determine whether fixing the first problem caused the second problem.
.
Genesis is learning about computers. She installs a digitizer along with the corresponding software, but the
tablet is not recognized by the operating system. She calls you for help and you explain the difference, or
similarities, between drivers and apps as it pertains to peripherals in general. What do you tell her?
a Apps control the hardware. Drivers allows users to interface with the features of the peripheral.
.
b Apps and drivers coordinate the communication between the operating system and hardware.
.
c Drivers control the hardware. Apps allows users to interface with the features of the peripheral.
.
d Apps and drivers are essentially the same, but apps have bloatware that is not truly necessary.
.
Randy is concerned about his company's data security on the Internet. Because cellular signals are not
encrypted, he is concerned that the new smartphones given to the sales department will allow a breach. Randy
has decided the company needs a more secure way to allow the sales department to connect to the company
network over the Internet.
What should Randy deploy to allow the sales department to connect to the company network securely over a
cellular data signal?
a VPN
.
b POP3
.
c SSH
.
, d IMEI
.
A technician has connected a USB printer to a workstation and shared the printer on the local workstation for
other users on the network to utilize. The technician successfully printed a test print from the printer's console
and the workstation that the printer is physically connected to. After leaving the customer's site, the technician
received a call from the customer stating no one other than the local user can print to the printer. Each time they
attempt to print, they receive an "Access Denied" message.
Which of the following is the most likely reason the other users cannot print?
a The USB cable is defective and needs to be replaced.
.
b The other users lack sufficient permissions for the shared printer.
.
c The printer is malfunctioning and requires service.
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d The other users need to have the print drivers updated for the printer.
.
Four years ago Faleka bought a custom computer with a mid-tier motherboard and a basic configuration option.
During the last three months he has noticed the video quality seems to be gradually degrading. To troubleshoot,
he uses a known-good replacement monitor and video cable, but the problem persists.
What would be a reasonable course of action for Faleka to take?
a Four years is a long time, so the video drivers need to be updated.
.
b A wireless router is too close to the monitor causing interference.
.
c Disable the onboard video port and install a new graphics card.
.
d Remove the existing onboard video card and install a new one.
.
A technician wants to configure a DHCP server to guarantee that certain printers always receive the same
address. Which of the following should the technician configure?
a Default gateway
.
b VPN tunnel
.
c Address reservation
.
d Subnet mask
.
What characteristics do the 10.0.0.1/24, 172.16.0.2/24, and 192.168.0.3/24 IP addresses have in common?
Select three.
a They all have the same subnet mask.
.
b They can be assigned to only one organization.
.
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