NU 131 Exam 2 QUESTIONS AND ANSWERS
Communication - ANSWER- And interaction between two or more people
what is the communication process? - ANSWER- message sender method receiver an feedback
message - ANSWER- Expression or thought
sender - ANSWER- a person who transmits a message
met...
NU 131 Exam 2 QUESTIONS AND ANSWERS Communication - ANSWER - And interaction between two or more people what is the communication process? - ANSWER - message sender method receiver an feedback message - ANSWER - Expression or thought sender - ANSWER - a person who transmits a message method - ANSWER - The way the message was sent receiver - ANSWER - interprets message One-way communication - ANSWER - Send her controls the situation by telling the receiver what to do Two-way communicati on - ANSWER - there is feedback or discussion verbal communication - ANSWER - expressed in words nonverbal communication - ANSWER - physical appearance, facial expression, just yours, I contact, tone of voice, touch, and silence Re-stating - ANSWER - Repeat ing in a slightly different way Clarifying - ANSWER - The process of making sure you have understood the meaning of what was said Reflecting - ANSWER - Repeating in your own words what you think was said. Summarizing - ANSWER - Retelling the main ideas of a text in your own words. Minimal encouraging - ANSWER - sounds or words that encourage the sender to continue with the message Remaining silent - ANSWER - can encourage the sender to continue Validating - ANSWER - Asking questions related to the original statement why - ANSWER - Another way of saying no false reassurance - ANSWER - what you say in your reassurance may not be true probing - ANSWER - pushing for more information than is necessary belittling - ANSWER - make (someone or something) seem unimportant, insulting giving advice - ANSWER - Telling the receiver what to do Simple answers - ANSWER - Causes the receiver to feel misunderstood Congruence - ANSWER - agreement, harmony time & sett ing - ANSWER - When and where communication takes place Proxemics - ANSWER - Space between the individuals Biases - ANSWER - Prejudices or negative beliefs physical handicaps - ANSWER - difficulties with vision and/or hearing What are factors that can affe ct communication - ANSWER - congruence, time and setting, proxemics, biases, physical handicaps Examples of blocking communication - ANSWER - asking why, false reassurance, probing, judging, belittling, giving advice, and simple answers Communication strategies for active listening - ANSWER - Restating, clarifying, reflecting, summarizing, minimal encouraging, remaining silence, summarizing, validating Culture - ANSWER - Total knowledge, ideas, thoughts, beliefs, values, communication, actions, attitudes, tradition, customs, and objects that a group possess Stereotypes - ANSWER - False assumptions of another culture group transcultural nursing - ANSWER - The way of viewing patients as belonging to one world with many cultures Ethnocentrism - ANSWER - Belief in the superiority of one's nation or ethnic group. cultural competence - ANSWER - the ability to interact effectively with people of different cultures
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