Exam (elaborations)
Anthem Administrative Guidelines Exam Questions & Detailed Answers 2024
- Course
- CCNE
- Institution
- George Washington University
Anthem Administrative Guidelines Exam Questions & Detailed Answers 2024
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2023 Anthem Administrative GuidelinesExam With Complete Solution
I completed all my training on Friday. When will I know I'm ready to sell? - correct
answer Only after receipt of the confirmation email should arrive on Monday.
Training completed one day should be validated the following business day.
What tool does BlueCross provide for you to submit notes taken during the meeting
with a prospect? - correct answer Cavulus
If a member chooses to cancel or withdraw an enrollment application or terminate
enrollment in a plan once the enrollment application has been submitted, you as
the agent must _______. - correct answer Direct the member to contact BlueCross
Member Services directly.
In what instance are you able to use a P.O. Box on the enrollment form? - correct
answer You can use a P.O. Box as the mailing address, but the physical address is
always required.
If a member chooses to have premiums deducted through Electronic Funds Transfer
(EFT), how quickly will the first deduction be made from the member's account? -
correct answer The first month's premium may be deducted from their account
within two business days of enrollment acceptance date.
If agent John Thomas is assisting member Sherry Jones and would like to be her
agent of record, what steps should be taken? - correct answer Agent John Thomas
contacts the current AOR and requests release of business. The current AOR would
then submit consent to IndividualSalesBrokerInquiries@bcbst.com
If you receive an email inquiry about a Medicare Advantage complaint, you should
treat it as _______. - correct answer an attempt to gather information to investigate
and resolve the complaint
What tools are available to you by registering and logging into BlueAccess at
www.bcbst.com? - correct answer All statements are correct
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