Exam (elaborations)
ASSESSING CUSTOMER NEEDS test questions and answers 2024
- Course
- Institution
WHICH OF THE FOLLOWING IS AN EXAMPLE OF CONVEY IN THE THREE STEP EMPATHY PROCESS (LISTEN-CONFIRM-CONVEY)? "I CAN SEE WHY YOU FEEL THAT WAY" "WHAT ARE THE MUST-HAVE FEATURES THAT NEED TO BE IN YOUR NEXT VEHICLE", IS EXAMPLE OF WHAT TYPE OF QUESTION? NOT-CUSTOMER DISCOVERY QUESTION ...
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