Short term goals are those goals that can generally be completed within one ______ or less. -
ANSYear
Which of these terms refers to the moral principles by which we live and work? - ANSEthics
All of the following are reasons why cosmetologists should study and have a thorough
understanding of life except? - ANSHaving good life skills eliminates the need for self esteem
Which of the following is one of the guidelines for success? - ANSKeep your personal life
separate from your work
Which of the following is one of the recommended strategies for effectively managing your time?
- ANSMake time management a habit
Effective communicators usually have ______ caring personalities. - ANSWarm
In order to be diplomatic, you should be assertive rather than: - ANSAggressive
It is recommended that you study during blocks of time that would otherwise be wasted, such as
while: - ANSWaiting in a doctors office
When we pay attention to our natural ______ we can learn how to manage our time efficiently. -
ANSRhythms
Unfortunately, even if you are creative enough, talented enough, and motivated enough, you will
still run into ______ as a cosmetologist. - ANSDifficulties
An unhealthy compulsion to do things perfectly is called: - ANSPerfectionism
The conscious act of planning your life instead of just letting things happen is described as
having: - ANSA game plan
The thing that propels you to do something is: - ANSMotivation
Putting off until tomorrow what you can do today is called: - ANSProcrastination
Self-_________ involves knowing what you want to achieve and keeping yourself on track so
that you do eventually achieve your goal. - ANSManagement
Your clothing should always be stylish and: - ANSFunctional
,An important aspect of professional image is: - ANSPhysical presentation
The key to prevent repetitive motion injury is to be aware of: - ANSBody posture and
movements
Behaving _________ includes having a genuine interest in your own day to day activities as
well as being concerned about and for others. - ANSProfessionally
Your back and shoulders should be relaxed and ________ when you are providing client
services. - ANSLevel
Open toed sandals are _______ footwear when working in a salon. - ANSInappropriate
The science of how a workplace can best be designed for comfort, safety, efficiency, and
productivity is: - ANSErgonomics
The daily maintenance of cleanliness is: - ANSpersonal hygiene
The impression you project through your outward appearance and conduct in the workplace is
your: - ANSProfessional presentation
Your posture and the way you walk and move are part of your: - ANSphysical presentation
People who create conflict wherever they go typically do so because they are feeling: -
ANSInsecure
In handling a client who is dissatisfied with a service, the ultimate goal is to: - ANSMake the
client happy to pay and return
All of the following are golden rules of human relations except: - ANSBeing right is the same as
acting righteous
Step 6 of the 10 step consultation method is: - ANSShow and tell
All of the following are primary criteria to consider when suggesting hairstyle options to a client
except: - ANSHair color
The ability to understand people is _______ to the success of a cosmetologist. - ANSKey
To earn client's ______ and loyalty, you should set aside a few minutes to take new clients on a
quick tour of the salon, smile, and be yourself. - ANSTrust
,If a client requests a specific cut or color that she has seen on a celebrity, you should ________
explain whether the look is right for the client. - ANSDiplomatically
If you have clients who are habitually ______, it us recommended that you ask them to arrive
earlier than their actual appointment time. - ANSLate
When you meet an older client for the first time, it is recommended that you address her with
a(n) _______, such as "Mrs. Smith". - ANSHonorific
It is best to avoid using ______ terms when conversing with clients. - ANSSlang
As a cosmetologist, do not attempt to fulfill the role of ______ career guide, parental sounding
board, and motivational coach for your clients. - ANSCouncilor
If during a discussion, a client is revealing increasingly personal details, it is recommended that
you change the subject or _______ to help take her mind off of her troubles. - ANSSuggest a
mini relaxation service
You should be open and honest in all of your communications with coworkers, but you must also
be _______ to circumstances in which being direct would be hurtful. - ANSSensitive
When you need to speak with your manager about an issue or problem, it is recommended that
you _______ beforehand. - ANSFind a possible solution
The act of successfully sharing information between two people so that the information is
understood is called: - ANSEffective communication
The document also known as a client questionnaire or consultation card is the: - ANSIntake
form
The verbal communication also known as the needs assessment is the: - ANSClient
consultation
Instead of the term client, patrons of the day spas are commonly called: - ANSGuests
The term commonly used for patrons of medical spas is: - ANSClients
Cocci bacteria are: - ANSRound shaped
Which type of bacteria can cause strep throat or blood poisoning? - ANSstreptococci
Bacteria that grow in pairs and can cause pneumonia are: - ANSdiplococci
, Lyme disease and syphilis are caused by spiral or corkscrew shaped bacteria called: -
ANSSpirilla
In 2000, a bacteria called mycobacterium fortuitum caused a client outbreak due to failure of the
practitioner to follow proper disinfection guidelines in: - ANSWhirlpool foot spas
Bacteria generally consists of an outer cell wall containing a liquid called: - ANSProtoplasm
The process whereby bacteria grow, reproduce, and divide into two cells is: - ANSBinary fission
The presence of pus is a sign of: - ANSbacterial infection
A ______ infection appears as a lesion containing pus and is confined to a particular part of the
body. - ANSLocal
Which of the following is a condition caused by an infestation of head lice? - ANSPediculosis
capitis
The ability of the body to destroy and resist infection is called: - ANSImmunity
Disinfectants used in salons must carry a(n) _____ registration number. - ANSEPA
Which agency publishes the guidelines known as universal precautions? - ANSOSHA
A salon implement that accidentally comes in contact with blood or body fluids must be
thoroughly cleaned with: - ANSAn EPA registered disinfectant
Disinfectants with a high PH that can cause skin irritation or burn the skin or eyes are: -
ANSPhenolic disinfectants
When washing your hands, you apply soap, lather and scrub your hands and under free edges
of nails with a nail brush for at least: - ANS1 minute
Antiseptics are effective for: - ANSkilling germs on the hands
Universal precautions require employees to assume that human blood and body fluids are
infectious for: - ANSBlood borne pathogens
Which of the following is not part of your professional responsibilities? - ANSTaking shortcuts for
cleaning
When disinfecting a whirlpool foot spa after use by a client, you must circulate the disinfectant
for ______ or for the time recommended by the manufacturer. - ANS10 minutes
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